From the beginning the realtor provided would never answer a call to the closing day paperwork was unfinished and delayed closing and never communicated to the client!
Response from Veterans United
Hi Daniel,
I’m really sorry for the lack of communication and the closing delay you experienced. Not being able to reach the realtor and then having paperwork unfinished on closing day is incredibly frustrating, and you deserved clearer, more timely updates throughout the process.
I appreciate you sharing this and would like the chance to better understand what happened. If you’re open to it, our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
Excellent service and team of professionals. We couldn't done it without them.
A wonderful team over at Veterans United! We felt well taken care of during the entire home buying process. Our loan officer, Bryan, was always available for a call and was extremely knowledgeable! Their website was also extremely efficient and easy to use. Highly recommend!
The process went smoothly and I was kept informed. All areas were explained in detail in turns I under stood.
Veteran United is the way to go. The team I was setup with made the process easy. They worked around my schedule and answer any questions in a timely manner. It did not manner if it was phone, message, or email; they were there quick. Also made sure I got a worthy deal on my property which was no small task. Shout out to Mrs. Stratman, cause after the hard work getting me the property, she contacted me when a lower interest rate was available for me. There I was thinking their job was done after I purchased home, my was I wrong.
From the beginning to the end I had full attentiveness, in my loan process. All of the staff who assisted me at any given time were very professional especially Aaron F., Lisa S. and
Gavin B. What a great team of folks and I’m very grateful to each and every one of you. THANK YOU ALL.
VU is out here making dreams come true! I've been working towards this goal off and on for years. Just when I was starting to doubt myself, I received that text that said I had reached my goal to receive my pre approval! I cried tears of joy that day ♥️
As things got tough, I was essentially told that I made the process difficult.
Response from Veterans United
Hi Demetrio,
I’m really sorry that was your experience. When the process gets difficult, the last thing you should feel is blamed or made to feel like you were the problem. That’s understandably frustrating, and I hate that it came across that way.
Our role is to support and guide veterans through challenges, not add to the stress. I appreciate you sharing this feedback, and I’d welcome the chance to better understand what happened and learn from it. If you’re open to continuing the conversation, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
Michael and Emma helped to speed up the process and get us into our home and we are were struggling, and they made sure that we were taken care of. I cannot say enough kind things about the both of them.
Thank you Mr Chris you guys are the best
I happened to click one day while surfing real estate sites. It was a lucky click because the whole team is enthusiastic, well trained and organized, a real pleasure to work with through this complicated home buying process.
Overall, I had a strong experience with Veterans United. My loan officer and the team were responsive, explained the process in plain language, and kept things moving. Closing went smoothly, and I appreciated the guidance from start to finish. Special thanks to Matt, Trevor D. and Jennifer S. for being patient and thorough.
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The loan officers were amazing. The concierge did not do much for me, but the process was smooth and fast. The app was very helpful.
Flawless service, efficient, quickly available, first class.
Maggie Schuh, was outstanding. Doing the holidays I was having an issue with the process and she took time away from her family to reach out to me and handle my issues. She walked me through every process and made me feel real comfortable. To be honest I only trusted talking to her and no one else. Thank you Maggie!!!!!!!!
I have been dealing with VU for many years buying and refinancing houses. I am always pleased with how easy they make it. I will always go to VU for my mortgage needs!
Great folks just trying to help Veterans.
