Tiffanie was amazing,and kept me felling confident dealing with veterans united.She is a great asset to the vmcompany..Jake and her are a dynamic duo!!!!! I expect to continue to have a good relationship with veterans united.I work w many military /civilians & will spread the word!Thanks!Regards,LeRoy
The staff were welcoming from the very start of our journey with Veterans United.
Rarely return calls, texts, emails
A helpful resource for first-time home buyers would have been a quick reference guide on the process (i.e. timeline, common fees, roadblocks to closing)
Jessica and Paul were amazing to work with! Made the process so easy!
Paul and his were professional, honest, and got the job done in a timely manner. I would highly recommend Paul Perez and Jake West.
The communication between team members and the underwriter could be improved on. There were some last minute surprises that could have been prevented had the underwriter determined that some documents would not adequately meet requirements. This should not be happening the day prior to closing.
They told me exactly what I would be expecting as far as cash to close and what I’d be paying for.
Seamless
Exceptional experience that was seamless and customer oriented/focused. Answered all my questions and decreased many apprehensions.
Very frustrating and stressful, but complete.thank you,ray