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San Antonio, TX Reviews

See why we’re rated 5-stars!

 
4.9 out of 5
Average Customer Satisfaction Rating
1,386 reviews
724 new reviews submitted this week!
99.1%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 1,386 unfiltered reviews

Starting on Page 42 of 47. Return to Page 1

5 out of 5 Stars
headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars
Photo submission from Jaime P.
headshot image of Paul Perez

Loan Officer: Paul Perez

NMLS# 1538950

5 out of 5 Stars

Paul and James (jimmy) helped us with all the paper work. They were both very helpful we would HIGHLY recommend them!

headshot image of Paul Perez

Loan Officer: Paul Perez

NMLS# 1538950

4.5 out of 5 Stars

There seemed to be a transition in the company that made communication at the end of the process more difficult.

headshot image of Jessica Palmer

Loan Officer: Jessica Palmer

NMLS# 527704

5 out of 5 Stars

I was surprise it was very easy to obtain the loan

headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars
headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars

Paul Perez was fantastic!

headshot image of Paul Perez

Loan Officer: Paul Perez

NMLS# 1538950

1.5 out of 5 Stars

It took months and months to close the deal that should have been a quick low risk loan.

headshot image of Joel Sparta

Loan Officer: Joel Sparta

NMLS# 1603832

5 out of 5 Stars
headshot image of Cody Carrasquillo

Loan Officer: Cody Carrasquillo

NMLS# 1541138

5 out of 5 Stars
headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars

my team was phenomenal always quick responses to all my questions or concerns and everyone was so pleasant friendly professional and knowledgeable.

headshot image of Larry Jackson

Loan Officer: Larry Jackson

NMLS# 1571753

5 out of 5 Stars
headshot image of Larry Jackson

Loan Officer: Larry Jackson

NMLS# 1571753

5 out of 5 Stars

We would like to thank everyone that helped us get us our own home.

headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars

It was 10 times better with my bank. And faster also.

headshot image of Joel Sparta

Loan Officer: Joel Sparta

NMLS# 1603832

5 out of 5 Stars
headshot image of Nathan Deleon

Loan Officer: Nathan Deleon

NMLS# 1541418

4.5 out of 5 Stars
headshot image of Joel Sparta

Loan Officer: Joel Sparta

NMLS# 1603832

5 out of 5 Stars

This was the best experience for my wife and I. Cody and the team were extremely helpful. I will definitely recommend to all my family and friends.

headshot image of Cody Carrasquillo

Loan Officer: Cody Carrasquillo

NMLS# 1541138

5 out of 5 Stars
headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars

Tiffanie and Angela were the greatest people that I could have worked with and I will gladly recommended them to all of my friends that are seeking a new home loan.

headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars

Great service, answered all questions and concerns. Very professional.

headshot image of Nathan Deleon

Loan Officer: Nathan Deleon

NMLS# 1541418

5 out of 5 Stars

Tiffanie and her team were extremely dedicated and committed to helping me purchase my new home.

headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars

great JOB. thank you

headshot image of Cody Carrasquillo

Loan Officer: Cody Carrasquillo

NMLS# 1541138

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5 out of 5 Stars

We had a wonderful experience with the entire process.

headshot image of Larry Jackson

Loan Officer: Larry Jackson

NMLS# 1571753

4.5 out of 5 Stars

What differentiated VU from the rest was the personal attention my loan agent was willing to give me in answering my questions, giving me a good faith estimate on my loan, which other lenders did not do. VU gave me a great competitive interest rate, waived processing fees other lenders charge, and continued to assist me through closing. Our Loan Estimate numbers were off at closing and VU made the numbers right at the end giving us a credit. VU went above and beyond. We even received some small gifts that were a nice touch at the end of the deal. We felt personally taken care of and not just a number. I definitely made the right choice going with VU.

headshot image of Joel Sparta

Loan Officer: Joel Sparta

NMLS# 1603832

5 out of 5 Stars

Very easy and you can ask as many questions as needed at almost any time of the day. Very friendly and keeps you up to date on what you need to complete and where you're at in the loan process.

headshot image of Jessica Palmer

Loan Officer: Jessica Palmer

NMLS# 527704

5 out of 5 Stars

The staff of Veterans United (all with whom we interacted throughout the entire home-buying experience) made it a truly exciting and wonderful time in our lives. We would recommend VU without hesitation to anyone interested in purchasing a home.

headshot image of Larry Jackson

Loan Officer: Larry Jackson

NMLS# 1571753

4 out of 5 Stars
headshot image of Joel Sparta

Loan Officer: Joel Sparta

NMLS# 1603832

4.5 out of 5 Stars
headshot image of Larry Jackson

Loan Officer: Larry Jackson

NMLS# 1571753

3.5 out of 5 Stars
headshot image of Jessica Palmer

Loan Officer: Jessica Palmer

NMLS# 527704

5 out of 5 Stars
headshot image of Cody Carrasquillo

Loan Officer: Cody Carrasquillo

NMLS# 1541138

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See all 1,386 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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