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San Antonio, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

249

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
218
4
25
3
3
2
2
1
1

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5 out of 5 Stars
Would Recommend

Outstanding work. Process was very smooth and detailed. A1 service.

Loan Officer: Paul Perez

NMLS# 1538950

5 out of 5 Stars
Would Recommend

Loan Officer: Paul Perez

NMLS# 1538950

5 out of 5 Stars
Would Recommend

This is my second time using Veterans United, I was very pleased once again.

Loan Officer: Paul Perez

NMLS# 1538950

5 out of 5 Stars
Would Recommend

Production Manager: Jessica Palmer

NMLS# 527704

5 out of 5 Stars
Would Recommend

I would HIGHLY recommend Veterans United to any vet. Be upfront/honest about your situation with your loan officer and your loan officer will tell you whether you're where you need to be or what you need to do to improve your chances of getting financed. My credit wasn't too bad so I didn't have many of the challenges others experience. Throughout the process, I didn't feel alone. Between Paul Perez and Jennifer Lopez, I had the support I needed to get to my closing date and get my family into the home we found.

Loan Officer: Paul Perez

NMLS# 1538950

5 out of 5 Stars
Would Recommend

Veteran's United in San Antonio has an amazing team who seamlessly worked together to ensure we had a great home buying experience. They expertly answered our questions and addressed any concerns we had in a timely manner. We received credits to offset fees and got great interest rate! We saved THOUSANDS of dollars with VU! And we closed escrow on time and had the loan funded the same day. VU also showed up to our closing at the Title company with gifts! I can't say enough good things about this company and highly recommend their services. Thanks VU for helping us buy our dream home!

Loan Officer: Paul Perez

NMLS# 1538950

5 out of 5 Stars
Would Recommend

Paul, Jennifer, and the whole team at VU made this stressful process fun, and super easy. I can’t give them enough praise for how they helped my family.

Loan Officer: Paul Perez

NMLS# 1538950

5 out of 5 Stars
Would Recommend

This was our second home buying experience leveraging our VA benefits, and our first time with Veterans United. Veterans United streamlined the entire process, including the Texas Veteran Home Loan application, and we were able to complete the application digitally, and upload required documents (encrypted) from home, as time permitted - no missing work or driving around to hand deliver documents. That said, anytime we needed to talk to our loan specialist or real estate agent, we could reach them, even after hours with any questions we might have had along the way. The entire team was great, and Jessica Palmer (Loan Officer) and Bobby Middleton (Real Estate Agent) were top notch, professional and personable. Highly recommend Veterans United to any vet looking to utilize their VA Home Loan benefits. V/RBranden H.MSgt (Ret)

Production Manager: Jessica Palmer

NMLS# 527704

5 out of 5 Stars
Would Recommend

Veterans United has a great team. They all work well together to help achieve our home buying dream. I am so glad we chose them to help us with this major purchase. They took care of us every step of the way. Absolutely outstanding and highly recommended.

Loan Officer: Paul Perez

NMLS# 1538950

5 out of 5 Stars
Would Recommend

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars
Would Recommend

Veterans United out performs every other VA lender in my opinion. This is the best lender for VA Loans. Far better than USAA. And I love USAA.

Loan Officer: Paul Perez

NMLS# 1538950

5 out of 5 Stars
Would Recommend

VUHL, Jessica Palmer and Team are the best here in Texas! Jessica and her team made my wife and I feel at ease from beginning to end. We can not thank VUHL and Jessica enough for taking us under their wing and making this process so easy by explaining everything, to be understood by a couple that had never bought a home in the past. We are now in our beautiful home, we were able to celebrate Thanksgiving, Christmas and soon New Years 2018, and lets not forget of all the others celebrations and gatherings that will take place in this new home. THANK YOU!

Production Manager: Jessica Palmer

NMLS# 527704

5 out of 5 Stars
Would Recommend

Working with Veteran's United was the best decision my wife and I could have made. They worked with us step by step and made the purchase of our first home easier than we thought was possible!

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

3 out of 5 Stars
Would Recommend

Production Manager: Jessica Palmer

NMLS# 527704

5 out of 5 Stars
Would Recommend

Loan Officer: Paul Perez

NMLS# 1538950

5 out of 5 Stars
Would Recommend

Great people, very helpful. They really worked with me so I could understand every step of the way in owning my own home.

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

4.5 out of 5 Stars
Would Recommend

Loan Officer: Paul Perez

NMLS# 1538950

5 out of 5 Stars
Would Recommend

Loan Officer: Paul Perez

NMLS# 1538950

4 out of 5 Stars
Would Recommend

Production Manager: Jessica Palmer

NMLS# 527704

5 out of 5 Stars
Would Recommend

Production Manager: Jessica Palmer

NMLS# 527704

5 out of 5 Stars
Would Recommend

Thank you Veterans United! You are awesome!

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars
Would Recommend

Tiffanie with Veterans United is top notch from start to finish. Always willing to do whatever needed to be done and even got involved with things beyond her scope to assist us in making the right decisions. I would highly recommend Tiffanie.

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

3.5 out of 5 Stars

Just recieved letter in mail stating my loan has been sold to PENNYMAC CORP bank on October 4, 2018.. what's up with that?

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars
Would Recommend

Yes it was time consuming but you know what it was worth it. We got our house. Just don't give up. Yes there were times I wanted to throw the towel in give up but my husband would tell me if you don't want the house I'll call them . That would stop me on my tracks. I did what I need to do and here we are with our own house. Thank you

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars
Would Recommend

Veteran United team were excellent .thank you Jessica,Jake and Angela

Production Manager: Jessica Palmer

NMLS# 527704

5 out of 5 Stars
Would Recommend

We tried using other institutions to purchase our home, which their customer service was very poor and mostly rude for whatever reason. We decided to give Veterans United a try after a recommendation from a friend. We could not be more happy with our decision to use them. They have been the most helpful team of individuals a first time home buyer could ask for. Extremely professional, friendly, and speedy with the entire process. They were more than willing to go above and beyond what was expected of them, and really made our process enjoyable. Thank you so much to the team at Veterans United.

Production Manager: Jessica Palmer

NMLS# 527704

5 out of 5 Stars
Would Recommend

This is the second time utilizing Veterans United as a lender to purchase a home and once again I am very pleased with the support I have received. They support Veterans and regardless if you choose to go with them or not, they still provide you knowledge and assistance for you to make the best choice possible for your purchase.

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars
Would Recommend

Without Veterans United, we would not have been able to purchase our home. The staff was knowledgeable and presented professionally. We were involved in all phases of this process, Jessica was always available to assist with our questions. I highly recommend this team at Veterans United to all veterans needing assistance. Top notch!

Production Manager: Jessica Palmer

NMLS# 527704

5 out of 5 Stars
Would Recommend

I would like to recognize all the San Antonio Veterans United location members for the help! Every person we interacted with were extremely helpful along with knowing all the in-and-outs needed to ensure the home buying process was enjoyable instead of stressful! If anyone is in the market for purchasing a home I would definitely recommend them to stop by Veterans United. Thank you VU team for helping with everything!!

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars
Would Recommend

Loan Officer: Paul Perez

NMLS# 1538950

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See all 249 unedited, unfiltered reviews from Veterans United of San Antonio, Texas customers who completed our post-closing satisfaction survey.

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3512 Paesanos Parkway, Suite 103, San Antonio, TX 78231
A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.