We are very grateful for Trish Cole! She came in at time where everyone else we had tried had failed us. Therefore, we were really apprehensive about trying another company but once we met Trish she eased our fears. My husband is a retired Army Soldier, who suffers from P.T.S.D. and just about any episode can set him off. However, everything about our home buying process went smoothly. I love the fact that you have a secure portal to place all of your documents in versus putting it in an email. This is what sets Veterans United apart from the rest. Thank you Trish for assisting us with the purchase of our lifetime!
It has been twice that veterans united forced me to follow up to confirm that they pay my taxes from my escrow account.I paid my taxes on 2023-2024 and had to send a copy to get reimbursed, but no one responded to my email, even after I wrote in the email to add to the principal of the account. I was just sent a check with no response to my email on 2/23/24.When I refinanced on Sept 2025, I was assured by the loan officer that he would personally make sure this is updated in my escrow account.Nov 5 2025, and I have sent 2 emails to Jon Wachtel, one in Oct 23 and a second on Nov 3, with no response and no update on my account.Called again today (nov 5), and was informed to send the tax bill to another email oscorrespondence.ctax@corelogic.com and to come back on Nov 14 to confirm if the tax payment was completed. Why do I have an escrow account? I will never work with Veterans United again. this back and forth is not worth it.
I had to switch to veterans united at the last minute and they took care of me
Fantastic service throughout the entire 21 day process…. You read correct 21 DAYS! Very informative and there for you as a team collectively. GREAT EXPERIENCE ALL TOGETHER!!
Jason and Matt did everything they could to be sure are closing date came earlier than first planned. Were quick to reply and help me understand everything as the process was on going. Thank you very much Jason and Matt
Veterans United makes it easy to understand where you stand in the process. They provide a clear to-do list that shows exactly what needs to be done and what’s already completed which is incredibly helpful.
Absolutely fantastic. Everything was easy going, expedient, and explained thoughtfully.
Veterans United made the home buying process for us first time home buyers very easy! They helped us with everything along the way, including setting us up with a realtor in the area we were looking in! They stayed on top of everything and made sure that we were prepared for everything along the way! I love how everything can be done online, the to-do list made things so much easier for me, being able to see what still needs to be done and what has been completed in such a user-friendly fashion. I don’t have any other company to compare them to, but we had such a great experience that I’m sure if we ever buy another home, Veteran’s United will have our business again!
Very helpful, makes things easier
We love Scott and his team! He’s honestly great and walks us through every single step. This is the second time with Scott and third time with veterans United. We will continue to use veterans United for all our mortgage loans.
Ready to see for yourself?
Experience first-hand why 359,156 homeowners give us a perfect score!
Everyone is very helpful and very courteous
I started getting confused on who was who. I had 3 people that were my loan agents. Which one was I supposed to talk to. If I asked a question anyone of the 3 would answer but I think it would be better to talk to just one person.
Don't give up. When the going gets tough the tough keep going.
The team was amazing and responded to all our needs
