When it came to intrest rates dropping, they reached out to start the process, I didn't have to do anything. Great customer service!
Great company. A lot easier to work with the other military home loans.
Travis and Haley were great! Persistent and readily available! I appreciate referrals to other services, like Homeowners and working w/ title company.I would recommend!
Chris Porter was an absolute stud. Donna was lazy, slow, didn't communicate ever and almost talked the deal multiple times due to miss poor work ethic. At multiple times in the 8.5 months it took to close; Donna would be unresponsive for weeks and as a result we had to redo paperwork after paperwork. Would not recommend!
Response from Veterans United
Hey Nathan,
I really appreciate you sharing your feedback and giving a shoutout to Chris for the great work he did. I’m truly sorry to hear that the rest of your experience was such a struggle. Going through an 8-month process with long stretches of unresponsiveness sounds incredibly frustrating, and I can understand why you’d feel disappointed after putting so much time and effort into this.
We never want communication gaps or delays to cause extra stress, and your feedback helps us see where we can do better to keep every part of the loan process moving smoothly. My Client Advocate team would really like the chance to learn more about what happened and address your concerns directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
I’ve used Veterans United a total of three times, and every time it was a great experience.
I would 100% refer Veterans United to All my Friends and Family infact I already did!
Katy and her team were on top of their very move, there were no issues. This is my 3rd home purchase and it closed in 30 days with no issues. I was kept informed every step of the way and had noises. An outstanding team and Realtor Ron.
Highly recommend Seth and his team to any other veteran!! Great job across the board! Thanks for all the hard work!!
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My husband and I can't say enough good things about Veterans United. They were right on top of everything. Treated us like a valued customer. Very patient and kind when it came to working with the computerized system. Always willing to assist in any way possible. I will always recommend United Veterans.
Promise, Allison, and the entire team are great in making this happen. Thanks a lot to the VU family. Have already recommended to some veterans. Thanks again!
Very smooth! Great communication! Electronic documents make it so easy!
Matthew and his team are outstanding.
