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San Antonio, TX Reviews

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4.9 out of 5
Average Customer Satisfaction Rating
1,381 reviews
551 new reviews submitted this week!
99.1%
would
recommend
to Veterans and their families

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We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

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5 out of 5 Stars
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5 out of 5 Stars

Veterans United have great associates with experience, knowledge and great personalized customer service. Veterans looking to buy a home should go with Veterans United! Thank You!

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I highly recommend Veterans United. They couldn't have made the process easier and really took the time to ensure we were well informed throughout.

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5 out of 5 Stars

If you active duty of veteran or disable veteran I would highly recommend veterans United they did an outstanding job

5 out of 5 Stars

My best friend, Sandra Thomas, a retired Army veteran referred me to Veterans United Home Loans. She guaranteed me that I will be thankful getting the Veterans United Home Loans to finance my new home. My friend was right. I'm so glad I followed her advice and went to the Veterans United Home Loans. My home buying experience was great and I got the home I wanted. Thank you......

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The veterans United team made the loan process easy and understandable. I would go with them again in a heartbeat

5 out of 5 Stars
5 out of 5 Stars

Overall experience was good. Everyone was very helpful and responsive with my questions and concerns. Their online portal is very easy to navigate and submit the necessary documentation.

5 out of 5 Stars

This Veterans United Team has made the homebuying process easy for my family to find our forever home. They are extremely professional, understanding, and fast with getting tasks complete. They have exceeded our expectations for the homebuying process and made it easy and stress free. I would highly recommend going with Veterans United for your homebuying process.

5 out of 5 Stars

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4.5 out of 5 Stars
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Couldn't have asked for a better experience. The team I worked with really made sure I knew exactly what was going on and that I understood everything I was signing. I'm very happy that we chose Veterans United.

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5 out of 5 Stars

Excellent service and I appreciated the ability to upload documents without having to generate a lot of paper. My sole complaint (and this is a VU issue, not an Alea issue) is the apparent inability to lend to a revocable living trust rather than individuals. These trusts have been in use for more than 30 years as an estate planning tool and are in common use around the country. Laws in every state have been re-written so that these family trusts do not impair the rights of creditors. Perhaps this issue is caused by some obscure VA regulation with which I am not familiar, or perhaps it is an in-house training issue at VU. You guys need to get up to speed with current estate planning practices and understand that family trusts are used to protect the confidentiality of estate distribution rather than to cheat creditors. A married couple whose estate planning has been performed by a lawyer will have a revocable living trust where husband and wife are grantors, co-trustees, and primary beneficiaries. I am not an estate planning specialist, but I suggest you have access to many estate planning specialists who could counsel VU on the correct way to manage such transactions and what documentation is necessary. It is embarrassing that dealing with revocable living trusts is not standard operating procedure at VU.

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