They asked for the same paperwork over and over. They asked for paperwork on things that are not relevant and for things I had already turned in. The staff were impatient and treated me like a nuisance.
Response from Veterans United
Hi Kasey,
I’m really sorry for how frustrating this experience sounds. Being asked for the same documents repeatedly, especially ones that don’t feel relevant, is exhausting, and you shouldn’t have felt like a nuisance while trying to move your loan forward. That’s not the experience we want anyone to have.
I’d appreciate the chance to learn more and look into what happened. If you’re open to it, our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
The only issue I would address is buyer education. Although you have the educational videos I wouldn’t leave it to the buyer to review them. I would make it a requirement on the to do list to review those videos.
It was great working with all of the staff at Veterans United, they helped with the financing, with Video's to watch and get helpful information from, everything.
Thank you Veterans United. The team I had are the best in the business. Tim our financial advisor thank you for helping us get our finances together., Matt for being such a positive figure helping us get closing on track, Misty, for all the help with connecting us with the best agent and for all the restaurant tips.
We love the Italian place Misty recommended,
and finally Jeff the best fit for us and the greatest agent. Veterans United thank you.
Jon and Kyle made the first time home buying experience great. It was challenging for me with things that I did not understand but they took their time to explain things and keep me updated on any changes. I am so grateful for them that I am in my new home.
I would think the use of docusign might sped things up? my last refie in 2020 used it a lot, still had to physically close. maybe its the VA? My second go with VA loan Guarentee.Also you need redundancy built into your servers.. auto fall over to secondary server..Durel
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My Veterans United team were great! They led me through the process of selling my home. They actually got me $7,000 more than I had asked for. Then they helped me find a home that I love near family and a VA Medical Center in a city five states away. I'm very pleased with their service. Thank you Veterans United!
Great service and exceptional customer service! Aaron Brooks was an amazing loan officer! His expertise and professionalism were top notch. Many thanks to Veterans United for hiring such a wonderful team with excellent customer service. He made this process easy!
They made the process very easy and worked hard for us to make sure everything went as smoothly as possible.
Veterans United's team effort and hard work helped my family and I into the home we fell in love with. Thank you team!
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Experience first-hand why 362,042 homeowners give us a perfect score!
The team at Veteran's United are an amazing group of professionals that know how to take care of their clients. Excellent customer service! I HIGHLY recommend this group of professionals.
I have used Veteran’s United for two home loans now and both experiences were amazing. Both teams I’ve had the pleasure of working with have been friendly and caring. Two features needed to support someone through a house buying process which has enough stress on its own. I have recommended Veteran's United and will continue to do so, because they go above and beyond to ensure we get access to the perks we have earned when we come home.
We were afraid to get a veterans home loan because of everything we heard. We are very happy we decided to find out for ourselves. They do make the process as painless as possible, there are not as many restrictions as we thought, they just want to make sure your home is safe for you and your family. We feel extremely lucky to have found them, with their help our 13 year dream is finally coming true. Veterans United went above and beyond for us in securing our 1st Home. We are so happy to move from Maine to this beautiful house in Southern Virginia. Veterans United made our dream a reality.
Communication, polite, courteous, listened and guided me through the process with patience.
Super friendly, motivated me to buy a home didn’t even know I could do it.
