Trey Barrow, Ana and the rest of the staff have been outstanding. They went above and beyond to make sure that my wife and I were ready for the move. Always ready to answer questions and make sure we had everything we needed.
2nd loan didn't go nearly a smooth as the first and will be my last with you guys. Between poor communication with the team and having to have Jon keep me from walking away mid process because he's apparently the only one that can communicate on that team. Add in the extra almost $2k it cost me to "extend" my rate lock 27 days its hard to recommend VU to my fellow vets.
Response from Veterans United
Hi Justin,
I’m really sorry to hear this experience felt so much tougher than your first one. When communication misses the mark and you’re left feeling unsure about what’s happening, it can take a lot of the trust out of the process. I can understand how frustrating it was to feel like you were holding things together mid-process and then dealing with unexpected costs on top of that.
If you’re open to talking more, you can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. Central Time. We’d really appreciate the chance to look into what happened and make sure your feedback is fully reviewed.
Buying a home was a smoother process than we thought, all thanks to the hard work from VU! Thanks Chance & Team, y’all rocked! If you’re going VA then the only choice is VU.
I had a very positive experience with everyone that I interacted with at Veterans United. They helped me through every process and answered all of my questions. They were all very friendly and helpful.
A well-organized, competent organization. They work together to quickly process the piles of paperwork and make it look easy.
The whole process was very disorganized with little communication, next steps and what some terms mean. Additionally, there were several people calling to “set things up” when the closing was not even near.
Response from Veterans United
Hi John,
I’m really sorry to hear the process felt disorganized and unclear. When you’re trying to move toward closing, you deserve steady communication and a clear sense of what’s coming next, and I understand how frustrating it is when that doesn’t happen. I’d appreciate if my folks had the chance to look into this with you.
If you’re open to talking more, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com
Kenzie Tree and the Veterans United team were absolutely exceptional, providing the best possible support throughout my first home-buying experience. They expertly guided me through every step of the process, ensuring I secured a much-needed home for my mother and me.Kenzie Tree was particularly remarkable; she maintained an unwavering positive attitude and never let me feel discouraged, even when obstacles arose. She kept the "train rolling" efficiently all the way to the closing date. To top it all off, we closed right before Christmas, which was the most incredible holiday gift. I couldn't be happier with their outstanding service.
This is my second experience with Veteran’s United and both have been great!
During the past 45 years of marriage, my wife and I have moved around and purchased a number of homes. We have never had such a good experience as we have with Veterans United Mortgage Lenders. We are truly impressed!
Mike, Shane and Neisha were very professional, resilient, proactive and reliable. I would gladly recommend their services to my fellow Marines and Shipmates in the future. Thank you again for your support. I want to give the Veterans United team a show out for all of the heavy lifting and resilience they exhibited getting me and my family into our new home. Mike and his great team…Neisha and Shane were fantastic, as well as the concierge folks. This was a great way to conclude over 41 years in our beloved Marine Corps. God bless and Semper Fi Merry Christmas! Dwayne and Verona Whiteside
Very professional, personable and detailed. High quality staff.
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It was fast easy and customer service was exceptional.
The Veterans United team was excellent to work with and made the refinancing process smooth and easy. Carrie Freeman and Nina Eacker were very professional and friendly. They are a great asset to you and for future Veterans United clients. Thanks so much for being great and for the wonderful t-shirt!
Shane and the rest of the VU team were absolutely outstanding throughout the entire process. If we could give a 20/10 we would do that. This has changed our lives in so many ways and we are very thankful. The VU app and portal was super convenient and smooth. Communication was stellar. Thank you!
I felt that Veterans United always had my best interest in my mind throughout the entire process of purchasing my home. Seth always made himself available for questions and other inquiries. Madi made great efforts to stay in contact and Rhonda was so helpful with additional information. An outstanding team, that I felt took very good care of me.
