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San Antonio, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

1,342

Total Customer Reviews

99.2%

Would Recommend Veterans United to Friends and Family

4.9 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
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1

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Showing all 1,342 unfiltered, unedited reviews

5 out of 5 Stars
Would Recommend

At first, I was dreading the process to even begin, but the team quickly reassured me and broke it all down. Very informative and educational. I appreciate all their time and effort and answering all my questions, even if it was the same question over and over. I'd recommend them 100 times over because this was the experience everyone should have when purchasing a home. Especially their first home.

5 out of 5 Stars
Would Recommend

There is nothing I say about Joseph Sepulveda and His team that would do them justice. It wasnt a lender to customer experience, it was a friendship in the making.
Thank you guys for making our home buying experience seem straight forward and effortless.

5 out of 5 Stars
Would Recommend

Even though my closing was severely delayed there was no fault lying on VU. My team did everything they could do to get the difficult situation resolved so that we could close. I’ve had nothing but good experiences with VU (x3) and would use them again and recommend the to anyone looking for a VA loan.

5 out of 5 Stars
Would Recommend

He was on top of things before I even mentioned it. His dedication to our closing was superior. He was kind, and helped me get through something that I thought was going to be stressful, but thanks to him and his team, it was not.

5 out of 5 Stars
Would Recommend

I would absolutely recommend Veteran's United, in particular the team that aided me through my home purchase. Thank you Kyle, Alyssa A., and Nichole

5 out of 5 Stars
Would Recommend

Genuinely the easiest closing we've ever experienced. I cannot believe how streamlined the process is, and Miguel & his team worked seamlessly with our agent, Lissa Navarro. We felt informed the entire process.

5 out of 5 Stars
Would Recommend

My experience was 10/10, would recommend! The whole team went above and beyond to make my first home buying experience a great one.

5 out of 5 Stars
Would Recommend
Photo submission from Teddy M.

Working with Vetrans United Home Loans has been a dream come true. Their commitment, professionalism and passion sets them apart from their peers as a Lender that truly cares about it's clients.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Everyone on the team was fantastic. Extremely helpful, knowledgeable and timely with helping us purchase our first home.

5 out of 5 Stars
Would Recommend

Miguel went above and beyond to make sure everything went smooth from pre-qualification to showing up at our closing. Miguel and his people are true professionals one of which was Keagen who helped get everything required from everyone involved into our loan package for underwriting. She showed daily dedication to making sure everything moved along smoothly week by week and we really appreciate her effort in getting us through the loan process as well. Thank you Miguel and crew for your effort and dedication through out the loan process it was very helpful and first rate.
I highly recommend Veterans United San Antonio and won’t hesitate to trust them again future mortgage needs.
Most of all I thank Yahuah TMH for blessing us throughout this process, for leading us to this VU office and I pray he blesses and guides y’all everyday, Ahmein! Shalom

5 out of 5 Stars
Would Recommend

Joseph and the entire team at this branch have been the best group I’ve ever worked with in a home buying process.

4.5 out of 5 Stars
Would Recommend

Good, however, I don’t know who I make my payments to or my account number!

5 out of 5 Stars
Would Recommend

Mr. Sepulveda was excellent throughout the entire process. He and his team answered all inquiries and they did a great job of keeping us informed every step of the way. The entire process went very smoothly thanks to Mr. Sepulveda and folks over at Veterans United. I highly recommend!

5 out of 5 Stars
Would Recommend

Joseph and his team (Alyssa, Allie, & Mikela) were outstanding from beginning to end. The calls, follow ups and MyVU user experience made this transaction seamless. Thank you to VU and the team.

5 out of 5 Stars
Would Recommend

The San Antonio Veterans United team, John, Keagan, and Mikaela delivered an exceptional experience from start to finish. They were proactive, transparent, and incredibly supportive throughout the entire process. Every question was answered quickly, every step was explained clearly, and I always felt like their top priority. Their teamwork, communication, and genuine care for veterans truly set them apart. Highly recommend.

4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I absolutely enjoyed working with Miguel and Alyssa. There were consistently available, and made a great effort to clarify, and to help us understand what was upcoming, and what was still needed. And furthermore, they never pressured us into anything. They were always honest, and I felt as if they had our best interest at heart always. That means everything in a transaction is complex and costly as a home purchase is.This process is always a difficult one, and I’m very grateful that they were there to help us. Highly recommend them!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Everyone was one at VU was great . They really try to maximize your your loan to your benefit all the way through. They make it fairly quick and painless. Their app has a to do list which makes things very helpful.
To Kyle and Keagen you guys are the best thank you for everything!

5 out of 5 Stars
Would Recommend

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5 out of 5 Stars
Would Recommend
Photo submission from Juan R.

Best decision ever to go with VU San Antonio you guys rock thank you. Alea Schuyler made it easy for us to get a beautiful home. I would recommend her she will do everything possible to make it work for you. We love our new home and are extremely grateful for Alea’s hard work and dedication

5 out of 5 Stars
Would Recommend

My expectations were blown away with Veterans United. Buying a home can be a stressful time if not not done with the right mortgage company, that’s why I’m so glad we came here. Not only did our team make the entire home buying process easy on us but they also gave us a way better rate than major name competitors! You can’t get any better customer service or rates elsewhere!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

We had a great experience with Veterans United.. Joseph and Alyssa did a good walking us thru our loan process. We really appreciated having Joseph show up for our closing. The gift was a pleasant surprise. We would highly recommend using Veterens United.

5 out of 5 Stars
Would Recommend

Miguel and his team were wonderful! From the first inquiry in securing a home loan to the last signature needed to complete the process, this team of professionals were always available to answer questions and offer guidance. They listen to your concerns and were very good at working through any issues that might arise in gathering all the paperwork that was required to complete my home loan. They knew what they were doing and I felt confident that I was in good hands every step of the way. I knew my loan would be completed properly and this brought me peace of mind. I will suggest Veterans United to anyone who is thinking of purchasing a home. Thank you again for all your hard work guys! You were great!

More Reviews

See all 1,342 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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