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San Antonio, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

1,252

Total Customer Reviews

99.1%

Would Recommend Veterans United to Friends and Family

4.9 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
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1

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Showing all 1,252 unfiltered, unedited reviews

5 out of 5 Stars
Would Recommend

This is my second home mortgage with Veterans United. They make it so easy to buy a home. They are always friendly and responsive. Several mortgage companies sought us out for a refi but VU always had our business. Many of my veteran friends have purchased homes with VU and they would certainly agree with me. Trust Veterans United for your next home buying experience. You won't be disappointed!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The team at veterans united was amazing! They provided prompt feedback and direction. This was our second time buying a house and they made it smooth working with both us and our realtor.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

October 30, 2025Dear Miguel, Ashly, and the entire team,I want to express my sincere gratitude for the support I received in securing the home loan. The team's professionalism and commitment transformed what is often a complex process into a much simpler experience. The user-friendly online dashboard from Veterans United was an essential tool, enabling me to monitor my loan's progress and clearly understand the next steps.I am especially thankful to Ms. Ashley for her excellent recommendation of a local realtor, Ms. Castillo, for her persistence during the house-hunting phase. Additionally, I appreciated the thoughtful gesture from the Veterans United team that arrived yesterday on our front door, and finally grateful for Ms. Castillo's expert guidance throughout this significant journey.I will certainly recommend your services to anyone in my network seeking a home loan.Thank you once again.Sincerely,M. Johnson

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
Photo submission from Teddy M.

Working with Vetrans United Home Loans has been a dream come true. Their commitment, professionalism and passion sets them apart from their peers as a Lender that truly cares about it's clients.

5 out of 5 Stars
Would Recommend

VU did above and beyond what was required. They kept us informed at all times and provided timely reminders for needed data. Everyone at VU was polite, courteous, and knowledgeable.

5 out of 5 Stars
Would Recommend

This was my second time working with VU, and both experiences have been great—but this one was even better. Miguel and his team are incredible. They make the entire process simple, stress-free, and comfortable. I had just gone through a divorce and just retired after 20 years of service, so there was already a lot of change and uncertainty in my life. The last thing I needed was more stress, and Miguel completely understood that. He worked around my schedule, answered every question, and guided me through each step with patience and care. The whole experience was truly refreshing at a time when I needed it most. From the bottom of my heart, thank you!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

Team was great. Checked in multiple times throughout the process

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Subject: Heartfelt Thanks for an Outstanding Homebuying ExperienceDear Veterans United Team,I want to extend my sincere gratitude to each of you for the exceptional support and care you provided throughout our homebuying journey. As first-time buyers, my wife Lisa Chacon and I were navigating unfamiliar territory—but thanks to your guidance, we felt informed, supported, and genuinely cared for every step of the way.• Joseph Sepulveda – Your leadership set the tone for the entire process. You were our first point of contact, and your professionalism and clarity helped us build trust from the start.
• Keagan Phipps – Thank you for stepping in as Transaction Coordinator and ensuring everything stayed on track. Your attention to detail and responsiveness made a real difference.
• Mikela Olivo – I know you played an important role behind the scenes as Joseph’s assistant. Your contribution didn’t go unnoticed, and I appreciate your part in the team effort.
• Alyssa Aylor and Sarah Barba – I truly enjoyed our pleasant conversations. Your warmth and professionalism added a personal touch that meant a lot to us.This was more than just a transaction—it was a milestone for our family. You helped us overcome obstacles, kept our numbers within budget, and treated us with the kind of respect and care that’s rare in today’s world. Your communication was excellent, your teamwork seamless, and your commitment to our success deeply appreciated.From the bottom of our hearts, thank you for helping us make this dream a reality.Warm regards,
Erasmo and Lisa Chacon

5 out of 5 Stars
Would Recommend

Kyle, Keagan, Alyssa, and the whole Veterans United team were fantastic throughout the home buying process! They went out of their way to assist me and to make sure the process was seamless! I highly recommend Veterans United!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Veteran United did an amazing job. The team was amazing and helped me with every part of my journey. This is the third time I have purchased a home and this was hands down the best experience I have ever had.

5 out of 5 Stars
Would Recommend

Thanks to Joseph Sepulveda and everyone at Veterans United my wife and I are now in our new forever home. All better need to reach out to VU and let Joseph Sepulveda and his team work their magic. Thanks to them we have a home also are real estate agent was Cathy Barge who was VU peared us with she was able to find are forever home she was a blessing to me and my wife Amen.

5 out of 5 Stars
Would Recommend

A simple call got the ball rolling, and got my family into our home. It was great working with Joseph, Alyssa and the Veterans United team. I believe they made the process easier and took the stress away for my wife and I by keeping us updated and answering questions. Without a doubt, I would recommend Veterans United.

5 out of 5 Stars
Would Recommend

Thanks to Joseph and his excellent team—Alyssa, Micaela, Keagan, Kyle, and others—we had a truly remarkable experience. As this was our third home purchase, the process was smooth and efficient. Everyone was polite and highly knowledgeable. They matched all other lenders' offers and even went beyond, but ultimately, Joe and his team offered the best solution for our family and helped us find our forever home.

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5 out of 5 Stars
Would Recommend
Photo submission from Juan R.

Best decision ever to go with VU San Antonio you guys rock thank you. Alea Schuyler made it easy for us to get a beautiful home. I would recommend her she will do everything possible to make it work for you. We love our new home and are extremely grateful for Alea’s hard work and dedication

5 out of 5 Stars
Would Recommend

Amazing process. Miguel and his team are the best.

4.5 out of 5 Stars
Would Recommend

This was easiest I have ever done when buying a house. From offer to close was 20 days. This group is incredible

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The entire team at Veterans United was amazing. They took care of everything I could have hoped for. Miguel, Alyssa, and Missy were never more than a phone call away. Any questions I had were immediately answered. Whenever I needed help with a part of the home purchase I always had the support I needed. I cannot emphasize enough how helpful they were.

5 out of 5 Stars
Would Recommend

I feel like I was well taken care of throughout the whole process. There was a steady flow of communication and it seemed as if there was an invisible checklist used to streamline every aspect even when things started to change. I would do it all over again.

5 out of 5 Stars
Would Recommend

Every one was friendly and easy to work with had me in the house faster then I could imagine.

More Reviews

See all 1,252 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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