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San Antonio, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

1,103

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.9 out of 5

Average Satisfaction Rating

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5 out of 5 Stars
Would Recommend

Everyone we worked with was a great help and through it there pay couple years they were there to fully help and support us. Throughout my stupid questions and the confusion they give us answers.

5 out of 5 Stars
Would Recommend

Joseph, Keagan, and the whole team was amazing in guiding us as first time home buyers. They were fast and very responsive with our needs and questions. They always try to get things done as soon as we need them, they worked hard and tirelessly to give us our dream home today. We are very thankful for everything they have done for us. We’re definitely recommending them to our friends and family and will use their services again if needed. Thank you Joseph, Keagan, Kyle, and the rest of the team.

5 out of 5 Stars
Would Recommend

Very grateful to have done the home-buying process with United Veteran team.

5 out of 5 Stars
Would Recommend

My husband and I are in our 60's and this was our first time purchasing a home. Our Realtor recommended we work with Joseph Sepulveda because he is a Veteran like my husband and she let us know that he would be patient with my husband, who is hard of hearing. We are so glad we did. Joseph and his team walked us through the process so seamlessly. Brittany Kendall was so nice and called me whenever I needed to get something done. We closed on our brand new home and we are so excited to spend the rest of our lives in this beautiful home that was purchased with the help of our Loan Officer Joseph Sepulveda.

5 out of 5 Stars
Would Recommend

Everything went smoothly and the service was excellent. All our questions were answered and we had no problems getting a hold of someone when we needed assistance.

4.5 out of 5 Stars
Would Recommend

As a veteran everthying they did was greatly appreciated. Thanks Joseph keep up the good job of helping veterans
Gmm1 Stephen K Nason, USN

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Incredible service! I would highly recommend anyone going through the home buying process to trust Veterans United. Miguel was quick to respond and easy to work with. I’ll be using VU again for future home purchases!

5 out of 5 Stars
Would Recommend

I connected with Miguel at a Job Fair and because he was approachable and genuine, I put aside my fears of predatory "Veteran" lenders. I asked him quite a few questions and his expertise and professionalism drew me back via email when I was ready to jump into the market. I am extremely happy that we connected and that I trusted Veterans United to handle my VA Loan. I have purchased homes on three other occasions and sold two of them with various lenders. This was by far the simplest, smoothest, stress free, worry free, organized, and well-coordinated transaction I have ever experienced. The communication from Veterans United and their management of the entire process to include cross-communication with Title, Appraisal, Brokers and Realtors made all the difference and was greatly appreciated. I will most certainly recommend them to others with the reassurance that Veterans United is NOT a fly by night predatory lender, they are the Real Deal.

5 out of 5 Stars
Would Recommend

Thanks for providing a great service as mentioned above! Even when the seller was not going to sign until late in the afternoon, Miguel and team ensured that the loan was processed in time to allow us to have our keys the same business day. My buyer's agent even mentioned how impressed she was with Miguel's promptness and professionalism throughout the closing process.

5 out of 5 Stars
Would Recommend

Joseph and the team were fantastic! Answered all my questions and helped me understand what was going on throughout the home-buying process. There was no pressure to make any decisions, just gave me the options.

5 out of 5 Stars
Would Recommend

Joseph and the team at Veteran’s United made the home buying process seamless from beginning to end. The online system was user-friendly and made uploading and signing documents incredibly easy. Our questions and requests were always answered in a timely manner. We couldn’t have asked for a better home buying experience. Thank you, Veteran’s United!

5 out of 5 Stars
Would Recommend

Having a team that knows my situation lets me feel more relaxed in my home buying process. My needs were met by people who cared to help my family succeed in buying our first home!

5 out of 5 Stars
Would Recommend

I have heard bad things about the home buying experience. I have to say, my experience was Top Notch. From start to finish I had no issues. Every single person I worked with was on top of it. Wonderful experience!! P.S. I loved the gifts from VU. Thank you all.

5 out of 5 Stars
Would Recommend

Thank you all for such a great experience on getting us a house for the first time. We appreciate all that you guys did for us.

4.5 out of 5 Stars
Would Recommend

Easy process overall, everyone was great. I was extremely happy with the high level of communication I had with my team through out the process.

5 out of 5 Stars
Would Recommend

We are very proud of working with the team and will never forget we are proud of all a big thank you!

5 out of 5 Stars
Would Recommend

Big thanks to Keegan and Miguel! Super helpful and incredibly kind. Got lucky to have them on my team!

5 out of 5 Stars
Would Recommend

Kyle and Brittney were amazing through this whole entire process. I’m extremely happy I went with them. They will be the first people I call the next time. Thanks for your hard work!

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5 out of 5 Stars
Would Recommend

Miguel and his team are amazing. I truly am so speechless on how wonderful this team treated me. I will definitely come back for any future home buying. THEY ARE THE BEST OF THE BEST.

5 out of 5 Stars
Would Recommend

Outstanding process. Smooth and fast.

5 out of 5 Stars
Would Recommend

I got approved on my 30 minute lunch break. It was that easy.
Carol has been great, always following up.Thanks
-Ed

5 out of 5 Stars
Would Recommend

Our Family appreciates the dedication, organization and timeliness of Mr. Sepulveda and his team. Their organizational skills made our experience an unforgettable one. We felt their support through the whole journey, never alone! We would definitely recommend Veterans United for their incredible expertise and support.

5 out of 5 Stars
Would Recommend

Overall, it was a very easy, seamless process.

5 out of 5 Stars
Would Recommend

Veterans United really made my home buying easier and I was able to close quickly. I don't think I've ever had such an easy time buying a house. They are very knowledgeable in VA funding and had very quick reaction time when there was a slight issue with appraisal. I would highly recommend this company for any Veteran wanting to use this company. They will not regret it.

5 out of 5 Stars
Would Recommend

We recently had the pleasure of working with the home loan team at Veterans United, and we cannot recommend them highly enough. From start to finish, they went above and beyond to ensure that our home buying process was as smooth and stress-free as possible.We would like to give a special shoutout to Alea Schuyler, our Loan Officer, who was always available to answer our questions and provide us with the guidance and support we needed. Alea even took the time to be present at our closing, which meant a lot to us.Brittany Kendall, the Transaction Coordinator, was also incredible. She was always on top of everything that needed to be submitted and kept us informed every step of the way. We never had to worry about missing a deadline or forgetting to submit something because Brittany had it all under control.Jeffery Kueker, the Loan Specialist, was always easy to reach and provided us with the information we needed about loan documentation needs. He was patient, knowledgeable, and always willing to help.Lastly, Alisca, the Senior Home Buying Concierge, provided great resources and helped make our move an easier process.Overall, we are extremely grateful to have worked with such a fantastic team of professionals who truly care about their clients. If you're in the market for a home loan, we highly recommend Veterans United and their amazing team.

More Reviews

See all 1,103 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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