Matt and his team were amazing, they helped me every step of the way, explained what was going to happen and made sure not to overwhelm me, they answered my question that I didn’t even have to ask, would definitely work with them again
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
Matt and his team are awesome.
It was an awful experience and if I would have had more time before closing I would have stopped dealing with Veterans United and found another company.
I declared all my assets at the onset of the loan process yet had to show proof every time I moved money from one account to another. They continually asked for bank statements that had not been published yet. Thankfully my bank gave me a “short” statement to cover their ridiculous taskers.
This was my 3rd VA loan. Every ridiculous ask from Veteran’s United was explained to me as a requirement for a VA loan. Yet no other mortgage company I had dealt with before had those requirements so someone isn’t telling the truth.
The worst part was the last minute approval for the loan. I was still submitting documents 6 DAYS BEFORE CLOSING even though we applied 45 days prior. I had to make a last second contingency plan in the event this loan fell through, that’s how bad it was.
The entire process was stressful and nerve wracking. They are not a professional company. It was not like any process I had ever experienced before.
The final annoying thing was their “considere service.” I guess they sell our information to 3rd party vendors and the guy trying to sell us a security system was a real piece of work. They even say they were referred by Veteran’s United.
I look forward to paying off this loan and will never do business with them again.
Communication was clear and constant. Questions were answered and help was available whenever I need it. I recommend them above anyone ive used.
Charlie and Amanda helped me every step of the way and did are personable and professional at what they do .!! Great working with them .!
I am truly grateful for the opportunity to on a home!!
Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!
Second home purchase with VU and it was a breeze. If you have a busy schedule and in the market to purchase a new home, VU is the obvious choice. They literally handled an easy 95% of the work involve if not more. Everyone was clear and transparent about what was needed with every step along the way. I appreciate everyone’s time helping us transition into our new home
They were amazing to work with. I thought buying my first house was gonna be way more stressful but it wasn’t with veteran United
I would recommend Veterans United. They were incredibly communicative throughout the entire process, and not once did I feel confused or unsure about what was happening. Any questions I had were answered with patience and clarity. Jessie and her team were professional, friendly, and knowledgeable, and they made the experience feel so natural—almost as if this wasn’t my first time buying a home.
I was nervous that the process would be long, difficult, or that something might catch me off guard, but the transparency of the VU team erased all of those fears. They are truly in this for the right reasons, and it shows in every interaction. They helped my family and me purchase our first home in less than a month, and we are forever grateful and blessed.
Veterans United’s customer service is unmatched. I would recommend them time and time again!
Ready to see for yourself?
Experience first-hand why 357,775 homeowners give us a perfect score!
My home buying process went smoothly and it was very easy. There was no confusion with the process or what was happening. I had peace of mind and hardly any stress through the home buying process.
I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!
Zane was there for support and questions through the entire process
Hey Tyson I was actually quite impressed from the start to finish you hung in there with Peter and your team Eric I was overwhelmed never experienced anything about the professionalism that you provided for me thank you so much I'm in the new home working on it and I'm actually quite excited
9/10 - would’ve given a 10, but there were some IT platform issues / processes that could be tightened up to prevent multiple document reworks.
It was a great process. They answered every question, explained each step over phone, via email , app ,and videos. Very easy to.upload needed documents. Everyone was very friendly, professional, and available!
My realtor was Makayla Bulls and my veterans United agent was Alexei K. And they both did an amazing job and helping me get into a new house. I want to thank both of them for finding the home that I need it. They outstanding job great people to work with and I will tell everyone about them because I know they will get the job done.
