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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
452,611 reviews
632 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 452,611 unfiltered reviews

Starting on Page 6 of 15,088. Return to Page 1

4.5 out of 5 Stars
headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

5 out of 5 Stars

James Walrod’s team at Veterans United provided exceptional service. They maintained open communication with my wife and me, ensuring we received the most up-to-date information. All our phone calls were answered promptly or returned within a reasonable timeframe. I couldn’t have asked for a more supportive team to guide us through this process. Thank you, Ashley and Tori. 🙂

headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars

Stephanie and Sarah were absolutely fabulous! Made the entire experience quick and painless

headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

4 out of 5 Stars

I am confident in my loan, but thought it would be structured differently to lower my mortgage. Instead everything else upfront was covered, even giving me money back. Reading so much about rate-buy down from seller credits, underwriting seemed uninterested in even answering direct questions as to why they chose to structure the loan the way they did after I asked about structuring it a different way that worked very well on my end. Either way, I’m happy to close!

headshot image of Lance Hopper

Loan Officer: Lance Hopper

NMLS# 1469035

4 out of 5 Stars
headshot image of Chase Lyles

Loan Officer: Chase Lyles

NMLS# 2029622

5 out of 5 Stars
Photo submission from Kevin C.

The Veterans United team really made my home purchase easy. From the start they were on top of every detail. I can’t express my gratitude for the attention to details, and the professionalism demonstrated by this extraordinary group. I would recommend Veterans United to all veterans who are considering a home purchase.

headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

5 out of 5 Stars
headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars

Veterans United made the process straightforward and kept me informed at every step. My loan officer and team were professional, responsive, and supportive. I’d recommend them to other Veterans.

headshot image of Chris Hill

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
headshot image of Jackson Walker

Loan Officer: Jackson Walker

NMLS# 1997569

5 out of 5 Stars
headshot image of Steve Hopper

Senior Loan Officer: Steve Hopper

NMLS# 1493953

5 out of 5 Stars
headshot image of Jeremy Morgan

Loan Officer: Jeremy Morgan

NMLS# 2187368

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5 out of 5 Stars

My entire home buying team was Amazing. They allow me to ask as many questions as I wanted , check on progress as much as I wanted and just kept me calm whenever I got overwhelmed.

headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
headshot image of Kyle Rutkoski

Senior Loan Officer: Kyle Rutkoski

NMLS# 1450360

5 out of 5 Stars

I can’t tell you enough how wonderful Cameron has been my whole process. It was my first time buying a home and I always thought to myself that it was the most stressful thing to do. But with his assistance and knowledge it turned out to be way better than expected! He’s been attentive and has always been good at communicating when I had questions or needed help. If you are looking for someone to rely on with your loan, this is the person you need to go to! I recommend him to everyone and without him and his team at Veteran’s United I wouldn’t be here today with my new beautiful home! So thank you Cameron and Veteran’s United Team for everything you’ve done for me during my journey!

headshot image of Cameron Whittaker

Loan Officer: Cameron Whittaker

NMLS# 1652287

3.5 out of 5 Stars

Still need you all to give me back January's 1600 dollar house payment you were not supposed to take out. It's been over thirty days

headshot image of Jason Lacey

Loan Officer: Jason Lacey

NMLS# 1604515

5 out of 5 Stars

Thank you so much, Sarina Ramos! We are still over the moon. Having you as our Loan Officer made the financial side of this journey so much smoother—your expertise is unmatched!​It was incredible watching you and Jessica Contreras Cruz work in sync to make this happen for us. Elliott and I couldn't have asked for a better team to guide us through our first home-buying experience. Truly a dream come true!

headshot image of Sarina Ramos

Loan Officer : Sarina Ramos

NMLS# 2634822

5 out of 5 Stars
Photo submission from Kenny B.

What a great experience! They make it so easy with the app. No more having to fax tons of pages of information, just take a photo of the necessary documents and upload them. The app “to do” list keeps your tasks at your fingertips. The staff we dealt with were kind, courteous and extremely knowledgeable. We went from toying with buying a new home to closing in less than 2 months. I will definitely tell our friends about Veterans United.

headshot image of Taylor Deppe

Loan Officer: Taylor Deppe

NMLS# 1055205

5 out of 5 Stars
headshot image of Jon Tempelmeier

Loan Officer: Jon Tempelmeier

NMLS# 2363775

5 out of 5 Stars
headshot image of Andrew Beckett

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars

I was amazed at how incredible Aaron and his team were to work with! We are beyond thankful for their professionalism, communication, and their ability to get this deal done for us. They are truly amazing and we couldn't imagine working with anyone else in the future for a VA loan.

headshot image of Aaron Mansfield

Loan Officer: Aaron Mansfield

NMLS# 2736749

5 out of 5 Stars
headshot image of Charles Dittbrenner

Loan Officer : Charles Dittbrenner

NMLS# 2120950

5 out of 5 Stars

Easy to work with

headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

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Experience first-hand why 359,989 homeowners give us a perfect score!

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5 out of 5 Stars

I never met my Veterans United team in person. But I feel like they were just like family.helping me with everything I needed for a smooth closing. Great staff you have at Veterans United. Keep up the fantastic work Team Veterans United. I greatly appreciate your teams work.

headshot image of Marlon Galbreath

Loan Officer: Marlon Galbreath

NMLS# 1329978

5 out of 5 Stars
headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars

Loan officer Charlie Holsten & Florida Realtor George Blum are the BEST In the VA Loan and VA Real Estate industry!! THE BEST!!

headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
headshot image of Chase Noonan

Loan Officer: Chase Noonan

NMLS# 2446263

4.5 out of 5 Stars
headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Photo submission from Tina L.

I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.

headshot image of Leanna Winters

Loan Officer: Leanna Winters

NMLS# 1126212

5 out of 5 Stars
headshot image of Samuel Short

Loan Officer: Samuel Short

NMLS# 1828252

5 out of 5 Stars

Thank you so much for everything you did for us! We appreciate you all!

headshot image of Patrick Barry

Loan Officer: Patrick Barry

NMLS# 1639540

0.5 out of 5 Stars

Unnecessary chaos and very stressful. Most of the time no one has answers. Loan estimates with many mistakes, repeatedly, and they fluctuate unreasonably. "Kick the can down the road" attitude. Never again.

Response from Veterans United

Hi Atif,

I’m really sorry this process felt chaotic and stressful. That’s not the experience I want anyone to have, especially during something as important as buying a home.

Hearing that you struggled to get clear answers and saw repeated mistakes on your loan estimates is concerning. While numbers can change as details are finalized, you should always receive clear explanations and steady communication. It sounds like we fell short, and I apologize for that.

If you’re open to it, I’d truly appreciate the chance to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we typically respond the next business day if contacted after hours.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

The option of owning a house seemed so distant and intimidating but veterans united made it easy to atain and understandable.

headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

4.5 out of 5 Stars
headshot image of Harris Giger

Loan Officer: Harris Giger

NMLS# 943094

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