Veterans United made this process very easy.
In the last two weeks prior to closing, there were some significant issues. The first issue was them not communicating with us about the VA's 10 day approval window and the deadline necessary for all documentation in order to meet our 30 day closing contract. This could have caused us to violate our contract with the seller, lose the ernest money, and the house. Secondly, we were told to sign documents, that had errors and or needed to be updated, that they said weren't the final version and weren't sent to the VA for final approval. None of this was true and it seems like either negligent or fraudulent misrepresentation. Making the necessary changes later could have put as at risk of violating our 30 day closing for a second time. The down payment amount and loan amount weren't what we had discussed. When confronted with these issues, multiple different, what seem like excuses, were given to us. It's a lot to explain but there's lots of messages and emails to support this. I hope someone from Veterans United reaches out for a more in depth explanation so this type of stuff doesn't happen to another customer.
They were very professional helped me look for the exact house I wanted and for my budget very lovely team to work with
Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!
Thank you for all of your work and help with this process
They are very good and informative on handling the process. Always updating me and quick to reply with any issues I came across. I would recommend Ryan and his team 10 out of 10 I am happy very thankful for them. They make the process simple and smooth always willing to lend a hand.
Kyle Hatten and his team went above and beyond to ensure the whole home buying process went smoothly.
Bryan, Alli, and the rest of my team were outstanding. I was kept in the loop the entire process. My to do lists were effortlessly completed. There was zero guessing on my end. Thank you all so much. I will definitely use you each time I purchase a home
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Very easy to work with. I did not have to do much. The only thing I would say is a lot of phone calls. I am very simple so I was not looking for the hand holding so much plus mine was a local move not a cross country or into an area I was not familiar with so I did not need all the extra calls..
Every member of the team was a great help and assisted with all our needs.
Working with Reed and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership.Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction.The Veterans United Team was Magnificent!Thanks again for assisting us becoming homeowners.
Everybody was really helpful, informative, and communication was great. I was kept up to date and was let know of the next steps to do. Overall thankful to every body who helped in the process of getting us our first home.
Kenny Ashton is a superstar! We were an unusual case as early retirees with a complex financial situation, and Kenny helped us get a loan that met our unique requirements with convenient terms. His communication skills are outstanding, and he exemplifies great customer service. This was my first experience with Veterans United, and Kenny proved to be an amazing ambassador for the brand.
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Holly and the team at VU were absolutely amazing to work with. Professionals that go above and beyond to take care of the customer!!!
The whole process was great. They helped me with each step and went above and beyond with assisting me and answering any questions I had. They get to know the people they help and provided valuable assistance with each step of the process.
All I can say, is that if you’re lucky enough to get Mike on your team, your experience will be even better. Veterans United Home Loans is seriously the best loan company to go through and they really have your back. They answer your questions and don’t abandon you when you’ve locked in a home and are closing or in that process. They’re supportive and answer all questions quickly and take care of a LOT of things on their end to make your life easier. I will always recommend. Thank you for helping me obtain my forever home, because I’m so tired of moving constantly and so is my family. You gave us that peace.
The VU team we worked with, Doug and Dawn, were amazing! They made the whole home buying process so easy. Dawn held my hand through all the nervousness and meltdowns!! I recommend VU very highly and can’t say enough good things about them!!
It was a wild beginning. Evan helped us tremendously though. Any time there was a question or issue he got right on it! My wife and I are extremely thankful and will be giving out Evan Campbell's info out to all of our Veteran friends and he will be our first call when rates drop again!!!
Drew was amazing! He listened to us when we needed him to and explained things clearly when everything was happening fast and becoming overwhelming! The only thing that I would make as a suggestion is that Veterans United look into some kind of First-time home buyers program so that Veterans and their families can have the opportunity to understand more of how the process works, what is going to be needed/expected from them during the entire process, and what the current VA rules are. I think this would greatly benefit your veterans, specifically those with PTSD.
