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San Antonio, TX Reviews

See why we’re rated 5-stars!

 
4.9 out of 5
Average Customer Satisfaction Rating
1,376 reviews
648 new reviews submitted this week!
99.1%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 1,376 unfiltered reviews

Starting on Page 45 of 46. Return to Page 1

5 out of 5 Stars
headshot image of Nathan Deleon

Loan Officer: Nathan Deleon

NMLS# 1541418

5 out of 5 Stars

Although they are relatively new, as a veteran, I would give my business to a veteran organization any day.

headshot image of Cody Carrasquillo

Loan Officer: Cody Carrasquillo

NMLS# 1541138

5 out of 5 Stars

Excellent Customer Service, the staff were friendly and polite. They all new what they were talking about and made the best decisions for me saving me money then my previous lender. Also found a cheaper and lower interest.

headshot image of Chris Cano

Loan Officer: Chris Cano

NMLS# 879294

5 out of 5 Stars

Absolutely awesome!

headshot image of Jessica Palmer

Loan Officer: Jessica Palmer

NMLS# 527704

5 out of 5 Stars

Service exceeded expectations, we were very happy with the outcome and will most likely use again in the future!

headshot image of Cody Carrasquillo

Loan Officer: Cody Carrasquillo

NMLS# 1541138

5 out of 5 Stars

Everything was upfront and easy. I liked how everything was laid out in a timeline for me and very well organized.

headshot image of Jessica Palmer

Loan Officer: Jessica Palmer

NMLS# 527704

4 out of 5 Stars
headshot image of Cody Carrasquillo

Loan Officer: Cody Carrasquillo

NMLS# 1541138

5 out of 5 Stars

EVERYONE I worked with, especially Tiffanie, was absolutely wonderful! You guys made everything as easy as possible and the people are phenomenal!

headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars
headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

1.5 out of 5 Stars

I was delayed by 9 days on closing. I also needed to do water samples 3 times. This was all due to errors by Veteran's United not giving correct information to me. This cost me over $800 that wasn't necessary.

headshot image of Cody Carrasquillo

Loan Officer: Cody Carrasquillo

NMLS# 1541138

5 out of 5 Stars
headshot image of Nathan Deleon

Loan Officer: Nathan Deleon

NMLS# 1541418

5 out of 5 Stars
headshot image of Nathan Deleon

Loan Officer: Nathan Deleon

NMLS# 1541418

5 out of 5 Stars
headshot image of Chris Cano

Loan Officer: Chris Cano

NMLS# 879294

5 out of 5 Stars

I was nervous being a first time home buyer with very little knowledge of how everything would work out but the team and loan process was a breeze and helped me to feel less stressed!

headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars
headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars
headshot image of Nathan Deleon

Loan Officer: Nathan Deleon

NMLS# 1541418

4.5 out of 5 Stars

VU put some much effort into helping us get our loan... far more than any other organization has ever done...

headshot image of Nathan Deleon

Loan Officer: Nathan Deleon

NMLS# 1541418

5 out of 5 Stars

From the beginning everyone made us feel right at home!

headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

3.5 out of 5 Stars

Good

headshot image of Cody Carrasquillo

Loan Officer: Cody Carrasquillo

NMLS# 1541138

5 out of 5 Stars
headshot image of Cody Carrasquillo

Loan Officer: Cody Carrasquillo

NMLS# 1541138

5 out of 5 Stars

Made the process so easy and worked around my unpredictable schedule. Very understandable explanations throughout the process.

headshot image of Nathan Deleon

Loan Officer: Nathan Deleon

NMLS# 1541418

5 out of 5 Stars
headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

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5 out of 5 Stars
headshot image of Nathan Deleon

Loan Officer: Nathan Deleon

NMLS# 1541418

5 out of 5 Stars

I am very pleased with the excellent service received from Jessica, Nathan, Chris and all involved with the mortgage process! I can not thank everyone enough, but thanks for every thing your team has done on behalf of Amor and myself.

headshot image of Nathan Deleon

Loan Officer: Nathan Deleon

NMLS# 1541418

5 out of 5 Stars
headshot image of Nathan Deleon

Loan Officer: Nathan Deleon

NMLS# 1541418

5 out of 5 Stars

Tiffanie was amazing! She went over and beyond to help and accommodate my needs. I love her!!!

headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

4 out of 5 Stars
headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars
headshot image of Nathan Deleon

Loan Officer: Nathan Deleon

NMLS# 1541418

5 out of 5 Stars
headshot image of Nathan Deleon

Loan Officer: Nathan Deleon

NMLS# 1541418

0.5 out of 5 Stars

At first, it was great. Then after so many transactions with them they kept asking for the same documents over and over and over.

headshot image of Nathan Deleon

Loan Officer: Nathan Deleon

NMLS# 1541418

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See all 1,376 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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