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San Antonio, TX Reviews

See why we’re rated 5-stars!

 
4.9 out of 5
Average Customer Satisfaction Rating
1,376 reviews
660 new reviews submitted this week!
99.1%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 1,376 unfiltered reviews

Starting on Page 41 of 46. Return to Page 1

5 out of 5 Stars

Paul and his were professional, honest, and got the job done in a timely manner. I would highly recommend Paul Perez and Jake West.

headshot image of Paul Perez

Loan Officer: Paul Perez

NMLS# 1538950

4 out of 5 Stars

The communication between team members and the underwriter could be improved on. There were some last minute surprises that could have been prevented had the underwriter determined that some documents would not adequately meet requirements. This should not be happening the day prior to closing.

headshot image of Paul Perez

Loan Officer: Paul Perez

NMLS# 1538950

5 out of 5 Stars

They told me exactly what I would be expecting as far as cash to close and what I’d be paying for.

headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars
headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars
headshot image of Paul Perez

Loan Officer: Paul Perez

NMLS# 1538950

5 out of 5 Stars
headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars

Seamless

headshot image of Paul Perez

Loan Officer: Paul Perez

NMLS# 1538950

5 out of 5 Stars
headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars

Exceptional experience that was seamless and customer oriented/focused. Answered all my questions and decreased many apprehensions.

headshot image of Jessica Palmer

Loan Officer: Jessica Palmer

NMLS# 527704

5 out of 5 Stars
headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars
headshot image of Paul Perez

Loan Officer: Paul Perez

NMLS# 1538950

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Experience first-hand why 1,215 homeowners give us a perfect score!

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5 out of 5 Stars
headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars
headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

4.5 out of 5 Stars

Very frustrating and stressful, but complete.thank you,ray

headshot image of Jessica Palmer

Loan Officer: Jessica Palmer

NMLS# 527704

5 out of 5 Stars
headshot image of Paul Perez

Loan Officer: Paul Perez

NMLS# 1538950

5 out of 5 Stars
headshot image of Paul Perez

Loan Officer: Paul Perez

NMLS# 1538950

5 out of 5 Stars
headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

4.5 out of 5 Stars
headshot image of Paul Perez

Loan Officer: Paul Perez

NMLS# 1538950

4 out of 5 Stars

The company in itself was great to me and my family. However there were a lot of moving parts our loan specialist in the end was terrible.

headshot image of Jessica Palmer

Loan Officer: Jessica Palmer

NMLS# 527704

4 out of 5 Stars
headshot image of Jessica Palmer

Loan Officer: Jessica Palmer

NMLS# 527704

5 out of 5 Stars
headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars
Photo submission from Jaime P.
headshot image of Paul Perez

Loan Officer: Paul Perez

NMLS# 1538950

Ready to see for yourself?

Experience first-hand why 1,215 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars

Paul and James (jimmy) helped us with all the paper work. They were both very helpful we would HIGHLY recommend them!

headshot image of Paul Perez

Loan Officer: Paul Perez

NMLS# 1538950

4.5 out of 5 Stars

There seemed to be a transition in the company that made communication at the end of the process more difficult.

headshot image of Jessica Palmer

Loan Officer: Jessica Palmer

NMLS# 527704

5 out of 5 Stars

I was surprise it was very easy to obtain the loan

headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars
headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars

Paul Perez was fantastic!

headshot image of Paul Perez

Loan Officer: Paul Perez

NMLS# 1538950

1.5 out of 5 Stars

It took months and months to close the deal that should have been a quick low risk loan.

headshot image of Joel Sparta

Loan Officer: Joel Sparta

NMLS# 1603832

5 out of 5 Stars
headshot image of Cody Carrasquillo

Loan Officer: Cody Carrasquillo

NMLS# 1541138

5 out of 5 Stars
headshot image of Tiffanie Prado-Ramirez

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

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See all 1,376 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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