Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
Absolutely awesome job, set me up perfectly! I couldn’t thank each and every member who helped enough!
The entire team was focused and understood their role coupled with professionalism throughout.You don't see that type of customer service and attention to detail in today's world.I am extremely impressed with VU and will definitely use their services again.Best,Steve Coulter
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Clay and Codi were so great throughout the entire process. We are first time homeowners and they made this experience a lot less stressful. I would highly recommend Veterans United!!!
Corey, Missy, Travis, and the rest of the team did an amazing job through the entire loan and moving process. They were always quick with answers and made the entire home buying process as stress free as possible. They also were incredibly helpful with getting all the ancillary things like insurance, security, utilities, ect setup. I would whole heartedly recommend them to an veteran looking to purchase a house!
Melissa was very personable and helpful. Was a pleasure to talk with. I didn't understand a lot of the process and she was able to walk me thru it all!
Thank you so much for your determination to make my dream come true !
Dean has realy been there for my family and I the whole process. Our circumstances made our first time buying a home lengthy and difficult but dean has realy turned things around an moved mountians for us. Thank you guys for pulling through for us an making things so much easier.we couldn't be happier with our first home an now our family can continue to grow!
My entire team from the VU (and it was a team) made me feel like I was their only priority throughout the entire process. They were friendly, helpful, and courteous.
Joseph Sepulveda was amazing every step of the way in refinancing my home. He had my trust from day one as he proved to be readily available, answered all my questions instantly and constantly communicated with me about every step of the process. He consistently offered input and ultimately helped me reach my goal on my forever home. I am very confident that he and his team will render the same assistance to everyone they encounter. The help I received is life changing and I am so happy I made the choice of going with Veteran’s United.
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Bryant did such an amazing job him and his teach will forever be members of the parker family
My loan team did an outstanding job. Answered all my questions and made the home buying process painless.
We absolutely could not be more pleased with how Aaron and Heather took care of us. This was seamless and painless. They are professional, friendly, efficient, and extremely responsive. Veterans United will be our first call if we ever need alone again.
Our experience with **Veterans United Home Loans** was exceptional from beginning to end.Prior to working with Veterans United, we were engaged with **Freedom Mortgage**, and the contrast in execution, communication, and overall professionalism was significant. The process with Freedom Mortgage lacked clarity and consistency, and we did not feel that our financial priorities were being strategically protected.Transitioning to Veterans United was a decisive and refreshing change.From the outset, **Kris Ball** demonstrated a high level of expertise in VA lending, structured our refinance with precision, and provided clear, data-driven guidance. Communication was proactive, transparent, and solution-focused. We always understood where we stood in the process and what to expect next.**Brittney Wilhite** and the coordination team were equally impressive. Documentation requests were organized, timelines were clearly defined, and underwriting items were addressed efficiently and professionally. Even when additional clarification was needed, the team approached it with structure and accountability.What truly distinguishes Veterans United is the level of client advocacy. We did not feel processed — we felt represented. That difference matters when making a major financial decision involving home equity.Veterans United has earned its industry leadership position for a reason. The experience, professionalism, and strategic execution far exceeded what we encountered elsewhere.We would confidently and unequivocally recommend Kris Ball, Brittney Wilhite, and Veterans United to fellow veterans and homeowners.Outstanding across the board.
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
It went very well. They kept in contact throughout the whole process and answered all questions thrown at them. They ensured my family and I were always well informed and taken care of.
I can’t believe I didn’t utilize Veteran’s United for a home loan before now. I was impressed that I had a whole team working on my loan. They took care of everything including moving, utilities,etc with phone numbers. Very quick& thorough on my part. Quickest loan closing ever! I would highly recommend Veteran’s United to any& all military person:)
The team I had was great and very helpful and informative. Only main issues I had were mostly with bugs with the app or a few things overlooked that I had to explain. But nothing that hindered my experience to much
Halley was great.
