I personally had a great experience. Lots of communication through email, text and phone calls. I always felt in the loop and that the entire team were working hard throughout the entire process to keep me updated and make everything as easy as possible. Always let me know what I needed to get done on my end, let me know what they were doing on there end and always had time to answer any questions that I had. I honestly appreciate everything they did to help my family get into our home.
Our team was amazing every step of the way!!
If you're uncertain about your home buying potential I strongly recommend contacting Veterans United. They not only helped me overcome unforeseen obstacles, they immediately helped me identify and execute achievable solutions. Clearly took the fear out of home buying!
Very helpful great people to work with
I can’t say enough good things about my Veterans United team. From the moment I reached out, they treated me with patience, and genuine care. Buying a home was my dream of mine at times it felt overwhelming, but they made the entire experience smooth, transparent, and even enjoyable.My team communicated with me constantly and never left me guessing about what came next. They explained things in a way that made sense, guided me through every document, and always checked in on how I was doing throughout the process.What meant the most was how personal the experience felt. I never felt like “just another client.” They celebrated every milestone with me, advocated for what was best, and truly made me feel supported from start to finish. Because of them, I’m now in a home I love and I’m so grateful for their dedication , professionalism, and heart.
Aaron and Chris were amazing helping me navigate through things as I am not very good with iPhone capabilities. They were patient and assisted me as much as possible. A big round of applause to both of them and thanks for their assistance.
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Trip and his team were amazing! They always checked in with us, and if we didn't understand something, they were great at explaining it to us! I would definitely, refer Trip and his team and I would definitely use them again! Thanks again!
I began by reading the online reviews, leary of self preservation with false reviews. From the moment someone picked up the phone until closing they have been with me! The knowledge, professionalism and genuine customer service with this company is so very rare these days. When I received the clear to close it felt like I should have bought us all a 6 pack. That is how often and closely this team worked with me! You absolutely will not be disappointed!
Maggie and the team are awesome! The entire process was easy and pain free!
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So helpful during all the process, explain all questions i had, make everything more easy all the team
Easy application process and approval
Veterans United was recommend to us by our daughter (Air National Guard) and son-in-law (Active duty Air Force) who had just recently purchased a home as well. Jodi was always available and responsive to any questions and keeping with the long checklist of all tasks to be completed. No matter the time of day or night she always kept us informed of our progress and always seemed as excited as we were as we drew closer to the closing date. We were quite surprised and love the house warming gift we received as well. Thank you all for helping achieve our goal of obtaining our forever home!
Perfection in customer service and everything was so simple regarding document submission and quick efficient responses always wonderful.
Everything was smooth and an timely. The process seemed too easy!
My team went above & beyond my expectations . Always there to help me.
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Was on top of all issues. Maintained constant communication with our realitor. The covered all aspects of moving to include providing information like utilities and additional information on home security, internet and so on. Highly recommend.
Can definitely find better rates at a different lender. Felt taken advantage of and communication was also not the best!
Response from Veterans United
Hi Nathan,
I’m really sorry to hear you felt let down on both the rate and the communication. When you’re making big financial decisions, you should feel supported and informed, and I understand why this left you frustrated.
If you’d like to talk through what happened, I’m here to help. You can reach out at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
