I very rarely post a review about any product or service. The experience with Veterans United Home Loans has been truly refreshing. From the start of the process to the end, the support from the staff (Scott and Annie) has been refreshing. All communication has been professional and timely and any questions that came up were handled promptly. My wife and I would recommend them without any reservations.
The website was well done and easy to follow. i knew where I was in the process at all times. The home-buying experience may be stressful, but not because you are uninformed. This team kept us in the loop 100% of the time!
I am a first-time home buyer and essentially had no clue about anything. Billy Abney and his team were wonderful and did everything they could to help me understand the process and to make it as smooth as possible. I would highly recommend Veterans United and Billy's team.
I had several delays with closing. I get that it happens but found the team working with Wesley Earl to not be proactive in their communication. I also asked for a lower rate since the fed cut rates and was told no. Not sure I’d recommend again. Our first home with VU was great.
Response from Veterans United
Hi Raquel,
I appreciate you taking the time to share this. Closing delays are stressful, and I’m sorry you felt like the communication wasn’t as proactive as it should have been. That’s not the experience I want you to have, especially after things went so smoothly with your first home.
I also hear your frustration about the rate. I know how quickly things can shift when the Fed announces changes, and I’m sorry the options available at the time didn’t line up with what you were hoping for.
I’d really like to look into what happened here and see where expectations may have gotten off track. If you’re open to it, please reach out to me so I can take a closer look. You can call 1-800-212-5200 or email ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and messages outside those hours are usually answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Getting my home loan was the best experience the team was very professional friendly and kept me informed every step of the way I could not be more happy with my loan process definitely would recommend them to other veterans looking to buy a home
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Ryan and Kimmy were both amazing at helping with the process and keeping me informed.
Jimmy Stranz and team (Matt H., Sierra H.) were an absolute pleasure to work with (again!)! When I was getting anxious during the process due to back and forth with the Seller, Jimmy made himself available to me - despite those things being outside the purview of his job. Matt and Sierra made sure that I understood the process and very readily responded to me. They all made me feel at ease with such a life changing decision!I am so glad they were all available once again to support me for my second home purchase through VU (same team!). Thank you once again! Cheers to you and yours for the holidays.
Veterans United is very efficient and personable! You will love the experience of working with Veterans United. Take the plunge and buy a home!!!
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Michelle Westbrook and the team at Veterans United made the purchase of my new home seamless. They handled all steps of the process quickly, communicated well, and ensured that I understood everything along the way. They went above and beyond to make sure I was well taken care of throughout the entire process of purchasing a home.
The experience we have with Veterans United was a very positive one! The process was easy and the loan team was very awesome to work with. They really know the ins and out of the VA loan process. The online process was a breeze when submitting requirements. Our loan team keep us in the loop the whole time. It was actually a breeze and less stressful than what I expected. I recommend veterans united to everyone!
Jennifer and Sarah were absolutely incredible. They turned what appeared to be Dunkirk feeling and true uncertainty going from a construction loan to a permanent mortgage into a seamless process. Very responsive, open and honest. Best thing I appreciated was their ability to find answers to due out and questions they were unable to answer immediately instead of giving a fluff answer. They knew who to reach out to and where I needed to go to get it done. Great job on a short notice and quick turnaround within 30 days.
Paul and Derick worked very hard to get my loan process. They were an excellent to work with. They made the process pleasant. I highly recommend Veterans United.
My wife and I are extremely satisfied and grateful to every Veterans United team member. They have made our dream of becoming homeowners true in the most pleasant way possible. Every team member carried out their duties with the utmost professionalism and also made us feel very comfortable throughout the whole process. Regarding the home buying process, it was very interactive and easy to accomplish my tasks online. Team members were constantly in communication with us letting us know what steps were to follow throughout the process even late into the evening. We felt like all team members truly celebrated our dream with us and that means the world. Keep doing what ya'll do and continue to help veterans and their families. There was not a section to comment on Tiffany's performance so I will place it here. Tiffany did an excellent job since the first day she contacted me. Very friendly and professional team member with a go get em attitude. Tiffany quarterbacked the whole process flawlessly and the end goal was a total success. We really enjoyed the call she made us end of her day telling us we were clear to close, what an excitement. God bless Tiffany for all her hard work.
