My whole team was amazing, Paul was the glue that held together my house deal and I'm super happy with my new home. It's a dream home.
Would recommend to every one
Everyone has been incredibly helpful and polite, and the whole experience went smoother than butter. I was skeptical about the company at first because they asked for some personal information in order to receive a quote, so I naturally gave some bogus answers just to fill in the required slots. Our loan officer called us, and between him and his team, our minds were put at ease. We went from living on a pretend street called "Nunya Business" to closing on our first home. When my husband's orders were put on hold due to SARS-CoV-2, the company was with us every step of the way to make sure we were doing okay. They knew between the limbo with PCS orders and me still working as a nurse, our family was under a bit of stress (as are most others around the world). They sent our family board games to keep us entertained and connected while we were at home as the world went crazy around us. The entire experience has been great, and the team was with us every single step of the way. Veteran's United even supported our decision to get quotes from other lenders as well. After feeling like "just a number" with NFCU, we stuck with Veteran's United because it felt like we were being taken care of like family. If you're on the fence, don't be. Veteran's United is amazing, and we don't regret our decision even for a second!
Vets Beware: More trouble than it's worth to float a loan with VU. Every time I turned around, it was " we need more proof of your bank account." A simple notice from my bank stating the routing number and account number wasn't enough, a blank check with both numbers displayed wasn't enough, and finally, an old, outdated statement was sufficient. They wanted proof I hadn't gotten another loan for the down payment. I had enough assets to pay cash for the house, which I provided proof of, but chose to go with a small mortgage for tax purposes. According to my realtor, it was very hard for him to get a response from them. After I received my first pre-closing documents, I had questions about some of the charges. No one would address them with me. Finally, I called the office manager, who resolved my issues. There are easier and less expensive ways to get a mortgage. Due your own diligence, I did not because I was a returning customer, which I later found out meant nothing. I will refinance once the rates make it worthwhile.
Response from Veterans United
Hey Randall,
I’m really sorry to hear how frustrating this experience was for you, especially as a returning customer. What you described with the repeated documentation requests and difficulty getting timely responses sounds exhausting, and I completely understand how that would leave you disappointed. That’s not the kind of experience we want for our borrowers.
I appreciate you taking the time to share such detailed feedback—it helps us see where we can do better. I’d like my client advocate team to have the chance to review your loan experience more closely and talk through what happened. If you’re open to that, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and we’re happy to help however we can.
Our Veterans United team were the most helpful group of individuals throughout the long and confusing home buying process. Their communication was top notch and they did not hesitate to answer every question we had. I highly recommend Veterans United for any of your home buying needs!
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Kenny and Matt complimented each other well, they both have details on each step as we progressed and remained positive throughout.
Every conversation was always a good conversation and informative. They took the stress out of the entire process!
Tyler and the team were so helpful throughout the whole process. Very kind and answered any and all questions we had.
Everyone at veterans united has been incredibly helpful and kind. words can't express the appreciation I have for the help and insight given to me throughout this entire process
I would definitely recommend Veterans United. They were very professional and efficient and made my refinance go very smoothly. Thank you very much.
Veterans United made home buying the absolute most easy purchase I've ever made. They are fast, efficient, and extremely friendly. I would recommend VU to any of my friends.
Very grateful. The communication at times was lacking. (At times i felt as though I was just number).
