I had a terrific experience with Veterans United. I can't thank VU and Alea Schuyler enough. I never thought I would buy a house, and I was so ignorant about so many parts of the process. I didn't just get a great loan through VU; I got a lot of hugely important education. Thank you Alea and everyone on the VU team for your patience, kindness, clarity, forthrightness, advice, and friendship.
The mortgage industry is now a virtual model, which can be concerning to cyber-security-conscious customers. Kyle and his team are very responsive to inquiries, making the process easy to navigate. The communication (call-backs, email, quick responsiveness) makes all the psychological difference in adapting to the model. :)The customized doormat is a GREAT touch!Well done, and I will recommend VU to fellow vets.Best,
Rey Gonzalez
We had a fast closing. We hit a few snags in the process (not by the lender) and since this was my first time purchasing I didn’t know what was happening. I felt the loan team and VU did a good job from paperwork, signatures, website, texts and email communication and overall simplifying this somewhat tedious and important process. *It would be nice to know how to improve my APR next time. Otherwise it was a great experience.
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