Shane , Abby and the entire team were excellent to do business with (for the third time) Thank You
Aaron, Jackson, et al., you are appreciated and you do great work. Professional, thorough, and friendly to boot. You fought for me as I shopped around, but ultimately, it felt correct to show that loyalty to Veterans United (for sticking with me for throughout the months (year?)). You were admittedly not the "cheapest" offer, but big picture: the quality of service must be factored in, and that is clearly something you all have (quality). You stuck with Us, and that is something that counts for so much. I am not the easiest client to have (very annoying and full of questions), so here's to having survived putting up with me, haha. I apologize that it's taken so long to leave this feedback, but "better late than never," as they say. :)
My process was quite complicated and often disappointing, lacking organization and communication. I was told one thing, only to be told something completely different. Overall, this process should have been smoother.
Response from Veterans United
Hi Julian,
I’m really sorry the process felt complicated and disappointing. Being told one thing and then hearing something different is frustrating, and I understand why this experience fell short of what you expected. I appreciate you taking the time to share this feedback.
If you’re open to it, our Client Advocate team would be glad to listen and better understand what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S.
Client Relations Manager
Very professional all of the staff was very knowledgeable and always answered all of our questions ASAP. They will go over and above to make sure you have a smooth and perfect transition on your home buying experience. Would recommend 100%to anyone ready to purchase a new home.
Unorganized, unprofessional
Response from Veterans United
Hi Michael,
I’m sorry to hear this was your experience. Feeling like the process was unorganized or unprofessional is frustrating, and that’s not the standard we aim for. I appreciate you sharing this feedback.
If you’re open to it, I’d like to learn more and better understand what happened. Our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and messages outside those hours are typically answered the next business day.
Sincerely,
Claire S.
Client Relations Manager
Tyler Oakley and team are fantastic. This is the second time we have used them and will continue to do so in the future.
Great
I would not hesitate to recommend Veterans United and Tim Alvis to anyone that asked. We had not heard of you previous to this but we would advise any veterans to contact you first. Thank you so much!
Josh and his team made the entire home buying experience easy. I appreciated all the help I was given and how accessible everyone was anytime I had a question.
We loved working with Aslyn and Charlie. They were byfar the most useful individuals. However, when these two were unavailable someone else filled in who did not have an communication skills. If it wasnt for Ashlyn and Charlie, things would have been different.
This is the second time I used Veterans United to buy a house and it was the best decision I made...twice. The whole team was helpful, communication was amazing, and the whole process was stress free. Thank you, Veterans, United for taking the stress out of home Buying.
My experience was uneventful, which is just the way I like for things to be in my life. I felt good & secure the whole way through the process. Have not a thing bad to say.
Response from Veterans United
Hi Angela,
Thanks for taking the time to share this. I’m really glad to hear the process felt steady and that you felt good and secure throughout. That’s exactly what we hope for.
If there’s anything more you’d like to share or clarify about your experience, our Client Advocate team is always happy to listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S.
Client Relations Manager
Highly recommended nobody else is going to care the way they do, the entire team works for you and everything go smoothly
A big Thank You to the VU team: Zane Hildreth, Monika Cooper, and our assigned local VU real estate agent Betsy Thompson - all you were fantastic! First time senior citizen Veteran home buyer; we varied our home search from homes in California, Oregon, Utah, Florida, and Arizona - Zane and the VU team were helpful and patient with us through each phase. We highly recommend Veterans United to our qualified veteran friends and associates.
Dalton was absolutely amazing! Made it so simple for me. Thank you!
Right away Veterans United put me at ease. They made sure that their team got familiar with me as a client. Videos was made available to view and a 'To Do List's was put in place. Every day a team associate checked to see if I was on task with understanding the information that I was to provide and when necessary they stepped in to assist.
This is the second time I’ve used Veterans United Home Loans and must say they go above and beyond to help you every step of the way, and even after.
The team was responsive and had answers to all my questions. Very friendly service.
