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San Antonio, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

1,306

Total Customer Reviews

99.2%

Would Recommend Veterans United to Friends and Family

4.9 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Was a very good experience was always knew what was going on

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

they stayed in touch throughout the long process of finding the right home. not pushy.

5 out of 5 Stars
Would Recommend

Miguel and Keagan were amazing to work with. They were responsive, even when they were out of the office. The process was fast and seamless. Their rates were competitive without me having to “shop” them.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Very helpful and professional from start till end.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

They were very welcoming. Listened to what we were looking for and helped us understand the process.

5 out of 5 Stars
Would Recommend

Joseph & Alyssa did an outstanding job. While my wife and I were getting ready for another deployment, they were able to navigate this closing without a delay. They did a great job.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Everyone in VU was very helpful, kind and always quick to answer any questions I had.

5 out of 5 Stars
Would Recommend

This is my second home mortgage with Veterans United. They make it so easy to buy a home. They are always friendly and responsive. Several mortgage companies sought us out for a refi but VU always had our business. Many of my veteran friends have purchased homes with VU and they would certainly agree with me. Trust Veterans United for your next home buying experience. You won't be disappointed!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The team at veterans united was amazing! They provided prompt feedback and direction. This was our second time buying a house and they made it smooth working with both us and our realtor.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

October 30, 2025Dear Miguel, Ashly, and the entire team,I want to express my sincere gratitude for the support I received in securing the home loan. The team's professionalism and commitment transformed what is often a complex process into a much simpler experience. The user-friendly online dashboard from Veterans United was an essential tool, enabling me to monitor my loan's progress and clearly understand the next steps.I am especially thankful to Ms. Ashley for her excellent recommendation of a local realtor, Ms. Castillo, for her persistence during the house-hunting phase. Additionally, I appreciated the thoughtful gesture from the Veterans United team that arrived yesterday on our front door, and finally grateful for Ms. Castillo's expert guidance throughout this significant journey.I will certainly recommend your services to anyone in my network seeking a home loan.Thank you once again.Sincerely,M. Johnson

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

VU did above and beyond what was required. They kept us informed at all times and provided timely reminders for needed data. Everyone at VU was polite, courteous, and knowledgeable.

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5 out of 5 Stars
Would Recommend

This was my second time working with VU, and both experiences have been great—but this one was even better. Miguel and his team are incredible. They make the entire process simple, stress-free, and comfortable. I had just gone through a divorce and just retired after 20 years of service, so there was already a lot of change and uncertainty in my life. The last thing I needed was more stress, and Miguel completely understood that. He worked around my schedule, answered every question, and guided me through each step with patience and care. The whole experience was truly refreshing at a time when I needed it most. From the bottom of my heart, thank you!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

Team was great. Checked in multiple times throughout the process

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Subject: Heartfelt Thanks for an Outstanding Homebuying ExperienceDear Veterans United Team,I want to extend my sincere gratitude to each of you for the exceptional support and care you provided throughout our homebuying journey. As first-time buyers, my wife Lisa Chacon and I were navigating unfamiliar territory—but thanks to your guidance, we felt informed, supported, and genuinely cared for every step of the way.• Joseph Sepulveda – Your leadership set the tone for the entire process. You were our first point of contact, and your professionalism and clarity helped us build trust from the start.
• Keagan Phipps – Thank you for stepping in as Transaction Coordinator and ensuring everything stayed on track. Your attention to detail and responsiveness made a real difference.
• Mikela Olivo – I know you played an important role behind the scenes as Joseph’s assistant. Your contribution didn’t go unnoticed, and I appreciate your part in the team effort.
• Alyssa Aylor and Sarah Barba – I truly enjoyed our pleasant conversations. Your warmth and professionalism added a personal touch that meant a lot to us.This was more than just a transaction—it was a milestone for our family. You helped us overcome obstacles, kept our numbers within budget, and treated us with the kind of respect and care that’s rare in today’s world. Your communication was excellent, your teamwork seamless, and your commitment to our success deeply appreciated.From the bottom of our hearts, thank you for helping us make this dream a reality.Warm regards,
Erasmo and Lisa Chacon

5 out of 5 Stars
Would Recommend

Kyle, Keagan, Alyssa, and the whole Veterans United team were fantastic throughout the home buying process! They went out of their way to assist me and to make sure the process was seamless! I highly recommend Veterans United!

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See all 1,306 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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