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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
453,899 reviews
785 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 453,899 unfiltered reviews

Starting on Page 2 of 15,130. Return to Page 1

5 out of 5 Stars

They did the heavy lifting. I had a realtor that wasn't giving me a lot of see time with houses; they got me another one. I work off shift and needed a team to work around that; they showed up. I needed updates, phone call questions and options; they provided.

headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

5 out of 5 Stars
headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars
headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars

I was a first time home buyer but the team I got assigned did a great job at guiding me through the home buying process and answering all my questions. Especially Aaron and Charmia!

headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars

This is the first time we have purchased a home and my-my, Paul, Melissa, Brandon.. everyone on that team helped me understand and make this process less stressful. Thank you for everything and God bless you all. Absolutely will look forward to using Veterans United again!V/r,
Kenny

headshot image of Paul Grise

Loan Officer: Paul Grise

NMLS# 1855193

5 out of 5 Stars
Photo submission from Travis S.

I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
headshot image of Austin Fuemmeler

Loan Officer: Austin Fuemmeler

NMLS# 1812759

5 out of 5 Stars
headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars

They made the process super easy and simple, my lender Seth went above and beyond during a hiccup we had. He’s amazing definitely recommend using Veterans United

headshot image of Seth Thompson

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars
headshot image of Haley Denney

Loan Officer: Haley Denney

NMLS# 1501441

5 out of 5 Stars
headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

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5 out of 5 Stars

If everyone working at Veterans United Home Loans is like John Schnurbusch and Bryan Kay, the company would go a long way. The guidance and help these two gentlemen gave me through my home buying experience is top notch. I am glad I worked with these two. Any time the two of you are in Atlanta, look for me. My number is 404-553-3801. I will be cooking African food for you all. Bryan! Don’t forget to send my T-shirt to my new address: 6351 Stablewood Way, Lithonia, Ga 30058.
Thanks!!!
Daniel Keteku.

headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars

Very helpful and polite

headshot image of Hana Shehadeh

Loan Officer: Hana Shehadeh

NMLS# 1709138

4 out of 5 Stars
headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
headshot image of Dylan Schatz

Loan Officer: Dylan Schatz

NMLS# 2018655

5 out of 5 Stars
headshot image of Moya Brown

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Photo submission from Steven C.

First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.

headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars

My team was awesome

headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
headshot image of Meghan Kopka

Branch Manager: Meghan Kopka

NMLS# 845777

5 out of 5 Stars

Extremely professional and knowledgeable.

headshot image of Zach Harrison

Loan Officer: Zach Harrison

NMLS# 1964072

5 out of 5 Stars
headshot image of Joshua Dugo

Loan Officer: Joshua Dugo

NMLS# 2340168

5 out of 5 Stars
headshot image of Stephen Coloni

Loan Officer: Stephen Coloni

NMLS# 2104813

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Experience first-hand why 361,112 homeowners give us a perfect score!

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5 out of 5 Stars

Joey was fantastic to work with! He worked around our very busy schedules to find times that worked for us, each and every step of the way. He was informative, and found us answers to any questions we had. He made the process smooth, stress free, and convenient! Thanks for such a great experience!

headshot image of Joey Philpot

Loan Officer : Joey Philpot

NMLS# 345832

5 out of 5 Stars

We have worked with VU on a few different occasions, and they make everything easy from start to finish. Though we could get financing from anyone, we chose to come back to Veterans United, and I think that tells you all you need to know.

headshot image of Clayton Meldi

Loan Officer: Clayton Meldi

NMLS# 1564820

5 out of 5 Stars
headshot image of Steven Staszcuk

Loan Officer: Steven Staszcuk

NMLS# 42811

5 out of 5 Stars
headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

5 out of 5 Stars
headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
Photo submission from Royal H.

Chris and Carla were the absolute best ever! The purchase of our home was seamless and fast! Best experience we ever had on a purchase like this. Highly recommended.

headshot image of Chris Hill

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
headshot image of Tommy Heller

Loan Officer: Tommy Heller

NMLS# 2053002

5 out of 5 Stars
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars

As a veteran and now a proud homeowner, I can confidently say that my experience with Veterans United was outstanding. From start to finish, their entire process was smooth, organized, and professional.They kept everything on track, communicated clearly, and made sure I understood every step along the way. Buying a home can feel overwhelming, especially as a first-time buyer, but their team made it feel manageable and stress-free.Their attention to detail, quick responses, and dedication truly made a difference. I always felt supported and never left wondering what was next.I’m grateful for their effort and commitment to helping veterans achieve homeownership. Highly recommend Veterans United to anyone using a VA loan! Jeff is amazing and his team too. GREAT EXPERIENCE FOR FIRST TIME HOMEBUYER.

headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars

Working with Kyle and his team was hands down the best home buying experience we could have asked for. From start to finish, their team was professional, responsive, and incredibly knowledgeable about the VA loan process. They made everything feel simple and stress-free, answered every question quickly, and kept us informed at every step.What really stood out was how much they genuinely cared. We never felt like just another file, they took the time to explain our options and made sure we felt confident in every decision. The entire process was smooth, organized, and efficient.If you’re using a VA loan, I can’t recommend Veterans United enough. Truly a top-tier experience.

headshot image of Kyle Rutkoski

Senior Loan Officer: Kyle Rutkoski

NMLS# 1450360

5 out of 5 Stars
headshot image of Lindsay Petefish

Loan Officer: Lindsay Petefish

NMLS# 1953561

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