We had a great team that made the process easy.
I highly recommend working with Veterans United. They are a culmination of professionalism, effectiveness, and initiative driven professionals that have a desire to get veterans in homes as quickly as possible. Thorough, active, and engaging....you will not be disappointed. Ryan and Amelia were always available and bent over backward to make this home buying experience memorable. We made an offer and closed on our home in less than 25 days. Awesome job by everyone.
Very streamlined and easy process to purchasing a home
Outstanding professionalism and courteous service.
Fantastic process. Easy document signing and upload ability. Couldn’t be happier with the overall loan process and all the personal assistance.
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Great service with great people. Couldn't recommend them more.
Wes and his team were beyond helpful through this whole process! 10/10 I would recommend
This was my first time using my veteran's benefits to buy a home and I couldn't be happier that I picked Veterans United to be my mortgage lender. Jason Bals, Megan Staszcuk, and Travis Roberts are an amazing mortgage team and we want to thank each one for their help in closing on our home. Thank you to all!
Great customer service always following up questions and concerns in a timely manner..
Emily and her team were very professional throughout my home buying process. They truly did set me up for success when buying my first home and I couldn’t thank them enough.
Great service. Very positive experience.
Started well & ended terrible. Expected to walk out of the closing with a check for $17-18K but had to show up with a check for over $11K instead. Not sure what the issues were on your end & don't care to be real honest. I was told we were all good over a week in advance, then told oops -we screwed up please cover our mistake.
Response from Veterans United
Hi Eugene,
I’m really sorry to hear how your closing felt. When you’ve been planning for a certain outcome and are told everything looks good, finding out at the last minute that the numbers changed is incredibly frustrating. I understand why this left such a bad impression, especially when it felt like the expectations you were given didn’t line up with the final figures.
I’d really like our advocates to have the chance to look into what happened and make sure your concerns are fully reviewed. If you’re open to talking more, you can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically respond the next business day.
Thank you for taking the time to share your experience. I’m here if you’d like to walk through this together.
The entire process was the easiest and Veterans United has very friendly staff. It was nothing short of amazing how much everyone I interacted with was always there for me and my family. Made getting my dream home a reality. Eva, Jaime, and many more are part of the family now!
Shawn, Cristin, and Alex were an absolute pleasure to work with. Each and every one of them were patient and kind as our family worked through our first home purchase. If given the opportunity, I'd assemble this team in a heartbeat.
Very helpful and professional from start till end.
