Professional, polite, kind, efficient, no nonsense, quick
Lance and his team were absolutely amazing throughout our entire closing process. They truly did everything in their power to make sure we had a fast, smooth closing with no unnecessary delays. From start to finish, they were professional, responsive, and clearly dedicated to helping everything go as seamlessly as possible.Lance especially made sure that none of my questions went unanswered. Anytime I needed clarification or had a concern, he was quick to respond and always took the time to explain things in a way that made the process easy to understand. His helpfulness and patience made what could have been a stressful experience feel much more manageable.Both Lance and Sandy went above and beyond to keep everything on track, and their communication and support made a huge difference. I’m very grateful for all their hard work and would absolutely recommend them to anyone looking for a smooth and efficient closing experience.
Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.
Easy process from start to finish , highly recommend
Veterans United Staff was very helpful throughout my process. They kept me informed every step of the way.
Brock was amazing went above and beyond for us we can't thank him enuf and will be recommending him too every one we know.
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Everyone that closed with us were amazing and top notch. Answered all questions. Worked overtime and extra hard to get us in our home.
Very easy process with people more than happy to help.
First home purchase!!!
It started out great but just got more and more stressful and felt more difficult to get answers/communication. Things ended up getting confused and we struggled to find who to speak with and what next steps were. At the end, things felt rushed and chaotic. It felt as though we were constantly having to validate ourselves throughout the process and a lot of tedious work that we have never had to prove before...this was our third time buying a home and the process seemed much more convoluted than before.
Response from Veterans United
Hi Michael,
Thank you for sharing this feedback. I’m really glad to hear things started off well, but I’m sorry the process became stressful and confusing as it moved forward. Not being sure who to reach out to or what the next steps are can make an already complex process feel even more overwhelming.
It’s also understandable that the documentation and verification requests felt frustrating, especially since this wasn’t your first home purchase. Even for experienced buyers, the loan process can sometimes involve additional verification steps that feel repetitive or unexpected, and I’m sorry if that wasn’t clearly explained along the way.
Hearing that the final stages felt rushed and chaotic is also concerning. Buying a home should feel supported and organized, and I’m sorry if communication from our side didn’t provide the clarity you deserved throughout the process.
If you’re open to it, I’d really appreciate the chance to learn more about what happened and review your experience with our team. Please feel free to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours we’ll typically follow up the next business day.
Thank you again for taking the time to share your experience.
Sincerely,
Claire S., Client Relations Manager
great service start to finish....
Could not be more satisfied with how prompt, professional, and down to earth Tim and his team have been through the entire home loan approval process.
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What a great team, superb communication and outstanding service to the customer. Everything was clearly written, and if not it was explained fully.
I'm stepping into a new phase in life. That said, Daren and his team have been absolutely essential players in my game plan to renew my joy. Thank you so much for making this an easy process!
Everything went great with the team. The only thing from being a 10 was that I usually had to ask for a status. Everyone was polite and helpful when I called but I had to call to find out any information.
This team was amazing from day 1 to post closing! Absolutely amazing people and everyone had my best interest in mind at all times! Thanks
Mr. Wes Dyer was wonderful. I was not properly knowledgeable about this process. Mr. Wes was keep guiding me through this and made all of that happen. I really appreciate it. Thank you so much.
And I also thank entire team of Veterans United for this to happen.
Nick was an amazing Loan Officer! We couldn’t ask for better! We were referred to veterans United by our daughter and veterans United was exactly the great company my daughter said it was! Nick took care of us from start to finish! And we were not the easiest to deal with. lol
