While Alea did play a major role in this process let’s not forget about the rest of the team that did not miss a beat and showed the same enthusiasm for my family and assisting us on this journey. Thank you, Brandi! Over the course of a year Brandi provided check ins with me and answered questions I had that made me feel confident I was ready to buy a home. Keagen was quick and decisive getting all parties on the same page to complete a very time sensitive closing date after I switched from a different lender that seemed to be a better deal for my family initially. Thank you Keagan for supporting us throughout this process. Brian was awesome as well, providing me with utility service information that made my move in process quick and painless. I was able to be in my home with all utilities within 5 days so thank you Brian. I was recommended an insurance broker that was able to get me quality insurance. This made shopping around easier since many places were giving really high premiums due to the proximity of my home to a large body of water. Matt was able to walk me through the insurance quote and explain what things would be covered. Everyone played a role in this process and helped me learn so much along the way. I’ve heard many horsey stories from others and their home buying experience, but My VU Team has made it painless. I truly appreciated working with every single one of you. Thank you so much and I’ll be recommending you to any and all of my friends/family.
They did not let me know about a crucial timeline on credit reports and it now has increased my monthly PMI and over the lifetime of the loan is over 4K more. I would look elsewhere for another company that is more on top of timelines and deadlines.
Response from Veterans United
Hi Campbell, It is our goal to provide consistent and personable communication to everyone we serve. Credit will need to be repulled if your process to close on your home exceeds 120 days. Conventional loans without a 20% down payment will require PMI to be paid but that does not correlate with your credit report. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your concerns. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
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I initially entered into this journey with little to no knowledge of how buying a home using a VA loan would work. The team at Veterans United couldn't have made this process any more pleasant and easier!! The resources they provide, combined with the outstanding loan team, really made our buying experience one to remember. I would recommend Veterans United to anyone!!!
From one veteran to another I highly recommend Veteran’s United, they are professional, extremely friendly, and determined to help you qualify for your home purchase. Before I found V.U. on the internet I contact a mortgage company that advertises on the Television that specialist loans for Veterans. My experience was that their vetting questionnaire seems to me they are very selective on who they take as client. Bottom line unpleasant. So, if you are searching for homeownership give Veteran’s United a try and let them help through you home buying process.
