This company is by far one of the best ive dealt with. Made the process so easy and thank everyone e in the team..
Our lender was an incredible help throughout the entire process, and we are truly grateful for all the support. The whole team was efficient, professional, and made everything feel much less stressful. They were always available to answer questions and took the time to explain each step clearly. Communication was excellent, and we always felt informed and confident moving forward. I would absolutely recommend them to anyone looking for a reliable and supportive lending team.
I absolutely 100% would recommend Veterans why are y’all barking at? Where are you at? Y’all better quit I gotta go. I gotta go potty. NoUnited because they went above and beyond and made sure that we had a smooth and exciting experience. All of the staff were amazing. Thumbs up Veterans United thank you for everything.
Robert Keeley was also very good. He was very patient with all of the communications and all of the checklist processes. His was diligent in making sure all my information got to the underwriters and helped me understand exactly what they were asking of me. I am thankful for my whole team, to include Laura who stepped in and kept the process moving seamlessly when needed. I never felt like anyone dropped the ball or forgot about me. It truly was a person-centric experience and I look forward with working with the same team when it comes to buying my dream home.
Outstanding Customer Service
VU is the best hands down. Quick close and they really care about the veteran. Thank You!
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Great service and people. Very professional.
process was simple and easy to understand; the people were friendly and helpful
There was a whole team helping us get the loan and and all the paperwork needed to buy a home remotely
I won't work with anyone else.
Excellent! No problems whatsoever
Kris and his team was an absolute pleasure to work with. Made the process really easy especially as a first time home buyer. 10/10 recommend
At first, Justin and the team were great: personable, detailed, and reassuring, among other qualities. However, as the timeline and progress furthered along, the performance began to degrade. Verbal assurances became dishonored, numbers began changing, etc. I continually asked if there were any further surprises, numbers, or anything else that may change the financial numbers or that could potentially affect the closing costs. I was reassured over and over. Unfortunately, my loan estimate to closing disclosure changed by more than $5,000. Yes, Justin and Veteran's United (VU) added lender credit, but this was only to get me at the rate they had promised from the beginning. Then, when the $5,000 change occurred, after I negotiated my rate back a little bit, more credit was given, but again, only because I was about to walk away when it became apparent I understood that they violated a federal law, which specified certain areas of the loan estimate couldn't change by more than a specific percentage. Regardless, I was supposed to receive my full $4,000 deposit back and ended up only getting $2,200 when all was said and done. I am not the first veteran to buy a condo, so for this lender to be unable to be transparent OR for them to fail to include the correct items on a loan estimate is unprofessional and deceptive, to say the least. I would have backed out, had I been given the chance, but the closing date was the next day. To give context: They were still changing up numbers and not getting it right, up to 4 hours before closing. That is how unfortunate this process was. I should have gone to Navy Federal or another lender. I will not be recommending them to any friends or family and will, in fact, tell fellow service members and others to steer clear of VU. I really had high hopes for them. This is unfortunate.
Great group of people to work with
Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.
One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.
On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.
Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.
Donald and Lisa were great to work with. It took three attempts before we settled on the home we purchased and both of them answered every question promptly. We are very happy we chose Veterans United for our big move to Texas.
The team I was assigned to was amazing! They were patient, understanding, and willing to take the time to work around the clock no matter the situation you may be in. There were some circumstances, Veterans United was willing to take house calls during non-working hours. The dedication was visible from both Veterans United and the realtor.
Thank you VU team especially Wade, Wesley, Tyler and Phoebe. We’ve bought a few houses with VU and every time has been a smooth process. The team is always fast to respond and keep us in the loop at every step during escrow.
