Kyle and his team were absolutely amazing! Knowledgeable, professional, personable and always quick to respond.This was by far the best home buying experience I’ve had…completely stress free! 5/5 stars, definitely recommend!! Crystal, my home buying concierge, was phenomenal! She checked in regularly and kept me up to date on the status of my loan. She even went above and beyond to send me all the info I would need to help me settle into my new home. She sent me information for all of my utilities, internet, nearest VA medical center, nearest DMV, grocery stores and restaurants. Wow!
The utility companies recommended by the concierge were inaccurate. I spent quite a long time researching the service providers for our house. Also when going thru the to do list leading up to our close date, we were never able to go back and review any of the documents after we had read them once. I think they should remain available to be viewed at anytime.
I had the most awesome team for our first time home buying experience. Brittany Kendall, Kara Lee, and Alea Schuyler. My husband was mostly out of the area while they helped me navigate the waters of all that needed to be done. They even kept me giggling as we traveled across multiple states to our new home in San Antonio. I felt very at ease and comfortable from the start of the home loan process and even after. I loved how they checked up that everything went smoothly our first night in the house. If you are moving to the San Antonio area. I hope you get lucky enough to have the team i had also. You will be in for a treat. Definately recommending to everyone I know. Back to cleaning and unpacking!
We had quite a unique situation that we told Kyle about right away. He told us it was a challenge but he would do everything to try and make it work. He never came back and said he couldn’t do it and went over and beyond to help us when we don’t think anyone else could have. Also, Kyle and everyone else at VU were so kind, always reached back out to us immediately but usually never had to because they usually contacted us first. So impressed with them and there are no words for how much we would recommend them.
A huge shout out to Alea, the entire Veterans United team and especially to Britney. Each and every one of you made our experience as easy as can be. You go above and beyond for your veterans and their loved ones. Thank you for the gifts at closing and the beautiful sign that is adorned for all whom visit Casa Barton. God Bless!
As a veteran, I appreciate companies that share a business model of assisting those of us that served our nation. Unfortunately, not all companies are successful in their approach. Some tend to revert back to just being an organization that bombards you with endless marketing ploys and constant calls while you are working to provide for your family.
Veterans United was not only an exceptional experience for me during the stress of home buying, but I truly wish other companies, no matter their industry, took a page out of VU's approach when it comes to Customer Service.
Eternally grateful for my Team at VU. They were phenomenal to say the least..
I am a disabled veteran and although many mortgage companies offer veterans services, I wanted to go with a group that caters to veterans. I made the absolute best choice in selecting Veterans United as they are pros in the military community and they are very proactive on issues that are important. I highly recommend Joesph Sep
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Veterans United made the home buying process so simple. Of course there are always obstacles but their team never failed to ensure me and my husband were on the right track. The portal was easy to navigate, communication was always fast, and the team was so personable. Once we signed, Miguel actually came to our signing to bring us several gifts. As first time home buyers, we really couldn’t have asked for more. Thank you VU!!
