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San Antonio, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

1,123

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.9 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4 out of 5 Stars
Would Recommend

Overall we had a good experience with VU, we bought and sold our home with their team and will be using their services for our next potential purchase!

5 out of 5 Stars
Would Recommend

Veterans United was amazing from beginning to end. Always available to answer phone calls and multiple emails with questions. Very patient and extremely knowledgeable!! Miguel was just terrific and I'd recommend him to anyone!! Thank you for everything you've done for our family!!

5 out of 5 Stars
Would Recommend

This has been the best experience I have had with purchasing a home. Alea and her team are top notch. I also really appreciate Alea following up with me after the home buy process. Thank you!

5 out of 5 Stars
Would Recommend

As a veteran, I appreciate companies that share a business model of assisting those of us that served our nation. Unfortunately, not all companies are successful in their approach. Some tend to revert back to just being an organization that bombards you with endless marketing ploys and constant calls while you are working to provide for your family.
Veterans United was not only an exceptional experience for me during the stress of home buying, but I truly wish other companies, no matter their industry, took a page out of VU's approach when it comes to Customer Service.
Eternally grateful for my Team at VU. They were phenomenal to say the least..

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I am a disabled veteran and although many mortgage companies offer veterans services, I wanted to go with a group that caters to veterans. I made the absolute best choice in selecting Veterans United as they are pros in the military community and they are very proactive on issues that are important. I highly recommend Joesph Sep

5 out of 5 Stars
Would Recommend

The Veterans United team is the way to go if you’re active or retired military!!! From my family and I thank you again.

5 out of 5 Stars
Would Recommend

Veterans United made the home buying process so simple. Of course there are always obstacles but their team never failed to ensure me and my husband were on the right track. The portal was easy to navigate, communication was always fast, and the team was so personable. Once we signed, Miguel actually came to our signing to bring us several gifts. As first time home buyers, we really couldn’t have asked for more. Thank you VU!!

5 out of 5 Stars
Would Recommend

Veterans united is great to work, kept me updated and informed of loan process

5 out of 5 Stars
Would Recommend

Other team players who worked behind the scenes or stepped in to assist when Alea was busy were, Miguel, Brandy, and Brittany. As well as Ms. Rodriguez, Front Desk. They never complained or showed any negative demeanor during our encounters.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Job well done! Joseph never kept me in the dark. He and the San Antonio VU team where there the hole time. Quickly answered all my questions either by a phone call or text.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Choose Veterans United and you will not be disappointed. A great team to work with!

5 out of 5 Stars
Would Recommend

I can’t say enough great things about Veterans United! Very welcoming, professional, and thoughtful. And they’re really geared towards working with the customer. They dispelled my fears and made this process smooth. I am grateful for Veterans United!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I never thought we would finally get to our goal to start the process. We worked with the lighthouse program to get our credit scores were they needed to be. Once there. a starter pistol and we were off! The process was fast but so easy. The app was fantastic at keeping us on schedule with all needed paperwork. The entire team kept us up to date and moving along and once we found our home everything was in place, the deal went through and 3 weeks later we closed. Fantastic experience!

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Veterans United is absolutely the best. We have used this lender in the past to purchase our first home and the experience was exceptional when purchasing our second home. Our experience for the second time exceeds the first expierience . Joseph and his team defines Veterans United mission. Words can't express my gratitude for such memorable expierience. As a result, I look foward with working with Veteran United for years to come.

5 out of 5 Stars
Would Recommend

All three, Alea, Brian and Keagan did an AMAZING job! They made us feel comfortable at all times. They called/emailed every time something changed. Whenever we reached out to them they always called back or wrote back within an hour. We couldn't have done this without them. All three are amazing at their job! Thank you so much for helping us out during this wild ride! We TRULY appreciate y'all!

5 out of 5 Stars
Would Recommend

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4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

My process took about 9 months, which in itself was a bit stressful, but my VU team was there every step of the way. They kept my mind at ease and made the process as simple as possible. Everyone from my VU team rocked, and Id definitely recommend them to any service member looking for a new home. Easiest 10/10 review I've ever given. 20/10 if I could. VU ROCKS.

5 out of 5 Stars
Would Recommend

Aleah and her team were amazing, words cannot describe how grateful I am for all the support and hard work they put in! Everyone was so quick to respond to any/all questions that I had during the home buying process.Brian, Brandi and Brittany made the process so much easier. Brandi and Brittany both put a lot of hard work and dedication into making sure I had all my documents turned in, and assisting with getting the documents that was required. Which relieved a lot of stressors off my family and I, so thank you both! Brian provided me with all the resources and contact information for the all service providers. Which helped a lot! All in all I would highly recommend Aleah and her team! They make you feel like family. They’re all very knowledgeable, passionate and timely with the services they provide!!! Thank you guys so much!!!!!

4.5 out of 5 Stars
Would Recommend

More Reviews

See all 1,123 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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