A wonderful team over at Veterans United! We felt well taken care of during the entire home buying process. Our loan officer, Bryan, was always available for a call and was extremely knowledgeable! Their website was also extremely efficient and easy to use. Highly recommend!
The process went smoothly and I was kept informed. All areas were explained in detail in turns I under stood.
Veteran United is the way to go. The team I was setup with made the process easy. They worked around my schedule and answer any questions in a timely manner. It did not manner if it was phone, message, or email; they were there quick. Also made sure I got a worthy deal on my property which was no small task. Shout out to Mrs. Stratman, cause after the hard work getting me the property, she contacted me when a lower interest rate was available for me. There I was thinking their job was done after I purchased home, my was I wrong.
Robert Keeley was also very good. He was very patient with all of the communications and all of the checklist processes. His was diligent in making sure all my information got to the underwriters and helped me understand exactly what they were asking of me. I am thankful for my whole team, to include Laura who stepped in and kept the process moving seamlessly when needed. I never felt like anyone dropped the ball or forgot about me. It truly was a person-centric experience and I look forward with working with the same team when it comes to buying my dream home.
From the beginning to the end I had full attentiveness, in my loan process. All of the staff who assisted me at any given time were very professional especially Aaron F., Lisa S. and
Gavin B. What a great team of folks and I’m very grateful to each and every one of you. THANK YOU ALL.
VU is out here making dreams come true! I've been working towards this goal off and on for years. Just when I was starting to doubt myself, I received that text that said I had reached my goal to receive my pre approval! I cried tears of joy that day ♥️
As things got tough, I was essentially told that I made the process difficult.
Response from Veterans United
Hi Demetrio,
I’m really sorry that was your experience. When the process gets difficult, the last thing you should feel is blamed or made to feel like you were the problem. That’s understandably frustrating, and I hate that it came across that way.
Our role is to support and guide veterans through challenges, not add to the stress. I appreciate you sharing this feedback, and I’d welcome the chance to better understand what happened and learn from it. If you’re open to continuing the conversation, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
Thank you Mr Chris you guys are the best
I happened to click one day while surfing real estate sites. It was a lucky click because the whole team is enthusiastic, well trained and organized, a real pleasure to work with through this complicated home buying process.
Overall, I had a strong experience with Veterans United. My loan officer and the team were responsive, explained the process in plain language, and kept things moving. Closing went smoothly, and I appreciated the guidance from start to finish. Special thanks to Matt, Trevor D. and Jennifer S. for being patient and thorough.
I won't work with anyone else.
The loan officers were amazing. The concierge did not do much for me, but the process was smooth and fast. The app was very helpful.
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Maggie Schuh, was outstanding. Doing the holidays I was having an issue with the process and she took time away from her family to reach out to me and handle my issues. She walked me through every process and made me feel real comfortable. To be honest I only trusted talking to her and no one else. Thank you Maggie!!!!!!!!
I have been dealing with VU for many years buying and refinancing houses. I am always pleased with how easy they make it. I will always go to VU for my mortgage needs!
Great folks just trying to help Veterans.
Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.
One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.
On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.
Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.
They provided a very easy and quick process and handled all the legwork.
I give Veterans United Home Loans a full 10 for outstanding service and dedication! Zach H. and the rest of the team were ALWAYS quick to respond to us and they all went above and beyond to get us in our new home. We would not be where we are today in the home buying process if it had not been for God and Veterans United Home Loans! We are forever grateful for their guidance and commitment to us. They were never pushy; they made us feel like family, and we appreciate that. I highly recommend Veterans United Home Loans and I am truly grateful for everything they did for us. "Thank you" just doesn't seem big enough to express my gratitude. With sincere appreciation, John & Melissa Raine.
