Robert Keeley was also very good. He was very patient with all of the communications and all of the checklist processes. His was diligent in making sure all my information got to the underwriters and helped me understand exactly what they were asking of me. I am thankful for my whole team, to include Laura who stepped in and kept the process moving seamlessly when needed. I never felt like anyone dropped the ball or forgot about me. It truly was a person-centric experience and I look forward with working with the same team when it comes to buying my dream home.
David and Kara (and the website) made the whole buying process very easy for me. Excellent communication and uncomplicated tasking. And thanks for the unexpected “Home” sign!
Overall a perfect experience.
I highly recommend VU!
This is my second time using Veterans United. They work hard to support us and our needs!
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I won't work with anyone else.
Evan & Matt were top-notch, made the process painless, and actually, it wasn't stressful at all. I would recomend these guys and Vetrrans United 100%.John H Richmand
& son JB
Ashlynn was terrific. Great team.
Fast and smooth, very knowledgeable, seamless process, they keep you updated and will take their time to walk you through any step when needed.
Phenomenal experience all around!
Piece milled the process and it was a bit confusing due to the fact that he would ask for something after he just told me we have everything we need this happened 2 to 3 times. Also someone went on and I was unable to get a hold of them for a week
Response from Veterans United
Hi Tommy,
I’m sorry for how confusing this experience felt. Being told everything is in place, then being asked for additional items multiple times, can make the process feel disorganized and frustrating. I understand why that would be upsetting, especially when you’re trying to move things along.
I’m also sorry to hear you weren’t able to get in touch with anyone for a week. Clear and timely communication is important throughout the loan process, and it’s disappointing to hear that wasn’t your experience.
I’d appreciate the opportunity to learn more and make sure your feedback is fully heard. If you’re open to it, our Client Advocate team would be glad to connect with you directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.
Thank you for sharing this. Feedback like yours helps us identify where we need to do better.
Sincerely,
Claire S., Client Relations Manager
Scott and Jenifer worked tirelessly to ensure the best customer service that I’ve experienced in my life. VeteransUnited is a great organization in the team members are first rate. An outstanding team.
Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.
One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.
On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.
Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.
Veteran unit was the best I gave them a 10 and a very good rating. They did a very good job for me and the people were very excellent.
I wish my phone questions over text and message could have been answered. Yes, the questions may have been trivial, but I had questions.
