Hands down the easiest house buying process! The team at Veterans United make the process seamless though effective communication and quick responses!
100 percent smooth
Crystaline was fantastic to work with. She was knowledgeable and helped us with a refinance.
We first began searching for a home before a military move with unknown dates. The team helped us move quickly on a house that ultimately wasn't meant to be and handled it very smoothly. When we finally received orders and hard dates that required even quicker movement, the team came together again and made it happen on our timeline like true professionals. I was very impressed with the customer service, software applications, and timeliness from start to finish. We will absolutely come back on our next home search!
Y'all are great. You're whole operation from beginning to end was so helpful. You made my home purchase about as straightforward as possible. I can't even think of anything to criticize. No complaints at all from me.
Best experience ever buying a home. They work hard for the veteran to get a great loan and help you along the way.
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The process went very smooth and they helped me navigate my first home purchase. I look forward to working with them again if I am buying again!
We have tried several other loan companies. V.U. is much faster by far
Lance Nilson, Anthony Graziano, and the rest of the Veterans United team were absolutely amazing and did everything they could to help me get into my first home! Thank you so much!!
The Veterans United members are an outstanding group and will walk you completely through the loan process. If you have anything that you might need an answer to, just give them a call. They will definitely get in touch with you with an answer.
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Experience first-hand why 357,197 homeowners give us a perfect score!
Jordan and his team did a fabulous job helping me as a first time homebuyer! The knowledge they hold in the services they provide is unmatched. I rarely needed to ask any additional questions because they were extremely thorough. If i did have any questions they were answered promptly. They are all amazing at what they do and you can tell they truly care about their clients! They made the loan process a breeze for me and helped me feel confident. I would recommend everyone to use them if the option is available.
With me every step of the process. Great communication.
After having a bad time with a bank for four and a half months. I came to Veterans United hoping to find relief and boy did they ever make this transition and every step along the way easy to deal with. I got daily updates, where they were at, what they needed from me and the next steps that we would address. I had direct contact when I needed it and fast responses all of which I did not get from the bank. I could be no happier.
First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.
Smooth start. Horrible bumpy ending once we got to underwriting, Constantly going in circles and honestly gave me the impression that I was being scammed until everything finally closed. Communication was scarce. And to find out this company has no actual affiliation with the VA leaves me speechless considering “Veteran’s” is literally in the name. Please consider a name change instead using that word as a cash grab to lure service members in.
Response from Veterans United
Hi Jessie,
I’m really sorry for how difficult the final stretch of your loan felt. Going in circles during underwriting and struggling to get clear communication can be exhausting, and I understand why that would leave you feeling uneasy right up until closing. That’s not the experience we want for anyone.
I also hear your concern about our name and VA affiliation. While we’re not part of the Department of Veterans Affairs, we are a VA-approved lender that focuses on serving Veterans and military families. Still, I understand how important clarity and transparency are, and I’m sorry if that wasn’t clearly explained along the way.
Your feedback about communication and the underwriting process is important, and I’d appreciate the chance for our Client Advocate team to review what happened and learn from it. If you’re open to reaching out, you can contact us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
