First Thank you to Jeffery, he was the first person I spoke with and was able to answer questions google could not explain, I appreciate how easy he was to understand and his willingness to help me even though their was no real obligation to me. I appreciate you Jeff.
Keagan thank you for always keeping us informed, lots of emails from you girl but all very much appreciated. You kept it organized and were very quick and efficient. I appreciate all the time you put in for me.
I am an out of stated military member, and I am a question person. I will ask questions about EVERYTHING. Not only were all my questions answered quickly and professionally, but they made me feel like asking these questions were normal and that I wasn't a bother. I felt like a part of a family and not like I was buying a house. If I was able to buy another house right now, I would! Just because of how incredible, from cradle to grave, this team is. GREAT JOB EVERYONE!
Unfortunately this was the worst experience we've had with the underwriting process. There were multiple instances where things were asked of us that either were unrelated to the purchase of this home or things that our realtor/inspector had never heard of. For example, we needed to provide documentation on a home we no longer own, different documents for our inspection etc. It just felt like there was always a hang up or additional/unnecessary steps. overall, our loan officer Alea was great but it was not a good experience working with this company.
Response from Veterans United
Thank you for your feedback Melanie. Our apologies if the reason for each item requested wasn't thoroughly explained to you. We definitely only ask for items needed to clear underwriting conditions, but occasionally we overlook the importance of explaining the "why" behind an item. If you do have any unanswered questions regarding your recent financing, a member of our Client Advocate Management Team will be happy to assist you with those.
I am very glad that we went with Veterans United to service our home loan. They were the first of several different companies that we inquired with and they ended up being the best option for us. Our loan officer Kyle was there for us the whole way and worked hard to get us the best loan, always coming through to beat any other offers. I definitely recommend Veterans United for anyone looking to make a home purchase!
