About 5 months ago I embarked on the exciting journey of purchasing my first home, and I am incredibly grateful to have had the support of Veterans United Home Loans. From the initial consultation to the moment I received the keys to my new home, the team at Veterans United demonstrated unparalleled professionalism, expertise, and dedication to making my dream of homeownership a reality. As a first-time homebuyer, I had many questions and uncertainties, but my loan officer and their team patiently guided me through the entire process, offering clear explanations and valuable insights along the way. The convenience and efficiency of Veterans United online tools further enhanced my experience. From uploading documents to tracking progress, their digital platform made managing the paperwork and logistics of buying a home a breeze, saving me valuable time and effort. I am now the proud owner of my first home. I cannot recommend them highly enough to anyone in search of a trustworthy and supportive partner on their homeownership journey. 10/10 highly recommend 🙏🏼
First Thank you to Jeffery, he was the first person I spoke with and was able to answer questions google could not explain, I appreciate how easy he was to understand and his willingness to help me even though their was no real obligation to me. I appreciate you Jeff.
Keagan thank you for always keeping us informed, lots of emails from you girl but all very much appreciated. You kept it organized and were very quick and efficient. I appreciate all the time you put in for me.
I am an out of stated military member, and I am a question person. I will ask questions about EVERYTHING. Not only were all my questions answered quickly and professionally, but they made me feel like asking these questions were normal and that I wasn't a bother. I felt like a part of a family and not like I was buying a house. If I was able to buy another house right now, I would! Just because of how incredible, from cradle to grave, this team is. GREAT JOB EVERYONE!
Unfortunately this was the worst experience we've had with the underwriting process. There were multiple instances where things were asked of us that either were unrelated to the purchase of this home or things that our realtor/inspector had never heard of. For example, we needed to provide documentation on a home we no longer own, different documents for our inspection etc. It just felt like there was always a hang up or additional/unnecessary steps. overall, our loan officer Alea was great but it was not a good experience working with this company.
Response from Veterans United
Thank you for your feedback Melanie. Our apologies if the reason for each item requested wasn't thoroughly explained to you. We definitely only ask for items needed to clear underwriting conditions, but occasionally we overlook the importance of explaining the "why" behind an item. If you do have any unanswered questions regarding your recent financing, a member of our Client Advocate Management Team will be happy to assist you with those.