Amazing team to help guide us through our first ever home buying experience with us having very little knowledge. VU was amazing and will 1000% use them again.
I value honesty not lies starting with this is my personal phone number that went to unknown number of people. They could have saved a lot of stress by explaining what needed to be corrected on the to do list. And the to do list should be put out once not added too every week. My loan was 13 days past the date I requested it was started near Thanksgiving and was granted on 6 January requested for 23 December with a closing date of 3 January.
Response from Veterans United
Hi Ronald,
I’m really sorry for the stress this caused. You’re right to expect clear, honest communication, especially when it comes to something as personal as your phone number and as time-sensitive as your closing timeline.
I hear your frustration with the to-do list changing week after week. When items are added instead of clearly laid out upfront, it can feel overwhelming and unnecessary. That feedback is important, and I appreciate you calling it out. I also understand how disappointing it is when the loan timeline doesn’t align with the dates you requested, particularly around the holidays when time already feels compressed.
I’d like the opportunity to look more closely at what happened here and make sure your concerns are fully understood. If you’re open to it, please reach out to our Client Advocate team so we can review your experience in detail. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. Our office hours are 9 a.m. to 5 p.m. Central Time, Monday through Friday, and messages outside those hours are typically answered the next business day.
Thank you for taking the time to share this. Feedback like yours helps us do better.
Sincerely,
Claire S.
Client Relations Manager
The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!
Everyone was super helpful
Everyone has always said buying a house was a nightmare. Dude, hands down my loan team at Veterans United made this the easiest and most painless process ever. Thank you guys for making my first home for my family become a reality!
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The app makes it too easy to get “To-Do” list items knocked out.
Homeowners at 20!
Amber was super great and was able to answer all my questions in a very timely manner!
VU made it really easy to for my to understand what I needed to do.
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They were very professional in handling my home loan. I would recommend them.
This was my first home buying experience due to PCSing during my career and not wanting to buy where perviously stationed. When I finally decided to buy after retiring from the military, all I kept hearing was "Use Veteran's United". I'll spare you every detail, but from day ONE they made sure if I had any questions/concerns that they were addressed immediately. The whole process was smooth and stress-free. I ABSOLUTELY recommend them!
Veterans United commercials honestly do not do it justice. It's is everything they say and more. I couldn't be any happier with Veterans United and the staff working on the loan. Thank you all from the bottom of my heart.
My team did a phenomenal job in the home buying process. There was never really a moment where I was confused on what was happening or what the next step was whether they were keeping me informed or thanks to the handy to-do list provided by the MyVeteransUnited App. I would definitely recommend this company to most first time home buyers.
I would highly recommend Veterans United to anyone looking to buy a new home. This is our 2nd time using Veterans United and have been very pleased with the service each time.
Amazing experience all around. We had a fast close timeline and Nick and team made it happen. Would use them again in a heartbeat.
