Great! Always kind and helpful. They make you feel informed and almost like part of the family
Always efficient, responsive and particularly knowledgeable
Great people:-)
They helped me with the whole process from start to finish, guided me all the way, making sure I had all my questions answered. The process was very simple. And I know they can do the same for you. Don’t be afraid to give them a try. Being a veteran and using my VA home loan for the first time to purchase, I know who to use if I purchase another home thank you, to the whole team at veterans United.
Extremely satisfied with the great customer service, sense of urgency and streamlined process we experienced with Veterans United!
They helped with everything including q real estae agent. We prequalified, and within a month and a couple days found a home, made an offer and closed on it. Love this company.
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Really you need a scale that goes to 15. They did such a wonderful job and made it so easy for me overall. I will recommend all of my friends in the market to Veterans United. Thank you so much for making my journey so easy.
Joseph Clay
Very thorough, knowledgeable and efficient
Veterans United is the best. From the first day to the last everyone was helpful and truly felt like they were there to assist us in finding our forever home. Bravo Zulu Veterans United!
Great team and nothing but good people and great help!
Outstanding Customer Service
Andrew was amazing! He answered every question we had along the way. He explained everything to us and always made sure we knew what was going on. Veterans United is a great company to go through for loans.
We received A+ customer service throughout the entire process. Our questions and concerns were always handled promptly, clearly, and with great care. The concierge service exceeded our expectations, and we would not hesitate to recommend this company to others. Thank you for making the experience smooth and courteous from beginning to end.
Could not have done it without you all. Especially for my first time. Thank You all. So very much. Merry Christmas and Happy New Year. Best Christmas ever..
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Great Customer service and expertise!
Veterans united is an amazing team of people who's goal is to get the veteran into a home, and helps you along the way in anything that may come up. The team is has a goal in mind, and do everything in thier power to see that goal met. I would and will recommend Veterans United to any Veteran who is looking to buy a home with thier earned VA homeloan benefit. Thank you team
Every part of this process was fantastic. The sellers even remarked that this was, by far, the easiest real estate transaction they have ever been involved in! From the Credit Counselors (Big thank you to Aron Cowsert!), to the Loan Officers, everyone was friendly, helpful, professional, and outstanding!
Our original experience with VU was exceptional. We felt the refinance started out the same way, but kind of fell off. We were originally told our loan would close in 10 days, we finally closed with only days to spare.
Communication during the refinance was not as dynamic as before. We just felt "forgtte" once the process began, maybe we just fell through the cracks.
Response from Veterans United
Hi Donald,
Thank you for sharing this. I’m really glad your first experience with us felt strong, and I’m sorry the refinance didn’t feel the same. When you’re told things should move quickly and then the timeline stretches with quieter communication, it’s easy to feel like you slipped through the cracks. I can understand why that left you disappointed, especially after trusting us before.
I’d really like my folks to have the chance to look into what happened and make sure your feedback is fully reviewed. If you’re open to it, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. My team is in the office from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically follow up the next business day.
Thank you again for taking the time to share your experience. I’m here if you’d like to talk more about it.
