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San Antonio, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

1,027

Total Customer Reviews

98.9%

Would Recommend Veterans United to Friends and Family

4.9 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 99 Marine Corps service member reviews from Texas

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5 out of 5 Stars
Would Recommend

This is our second home purchase with Veterans United and we won’t ever go anywhere else! They are always so easy to work with, so responsive when we contact them, and get it right for us every time. Thanks Veterans United!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

It was our first time buying a house and they made it so easy. Everything was broken down and explained. Nothing came up that was easily taken care of.

5 out of 5 Stars
Would Recommend

I was minutes away from going insane with the title group we were stuck with; Joseph Sepulveda and his team stepped out from beyond their basic requirement's to assist, explain and engage with all parties to make sure the contract would go as planned. I was skeptical about Veterans United in the beginning, but I am beyond relieved and satisfied with their commitment to their employers. Exceptional! Thank you

5 out of 5 Stars
Would Recommend

I was very impressed because today a lot of bias and discrimination is out there, but this company showed non of that thank you

4.5 out of 5 Stars
Would Recommend

Easy process overall, everyone was great. I was extremely happy with the high level of communication I had with my team through out the process.

5 out of 5 Stars
Would Recommend

We recently had the pleasure of working with the home loan team at Veterans United, and we cannot recommend them highly enough. From start to finish, they went above and beyond to ensure that our home buying process was as smooth and stress-free as possible.We would like to give a special shoutout to Alea Schuyler, our Loan Officer, who was always available to answer our questions and provide us with the guidance and support we needed. Alea even took the time to be present at our closing, which meant a lot to us.Brittany Kendall, the Transaction Coordinator, was also incredible. She was always on top of everything that needed to be submitted and kept us informed every step of the way. We never had to worry about missing a deadline or forgetting to submit something because Brittany had it all under control.Jeffery Kueker, the Loan Specialist, was always easy to reach and provided us with the information we needed about loan documentation needs. He was patient, knowledgeable, and always willing to help.Lastly, Alisca, the Senior Home Buying Concierge, provided great resources and helped make our move an easier process.Overall, we are extremely grateful to have worked with such a fantastic team of professionals who truly care about their clients. If you're in the market for a home loan, we highly recommend Veterans United and their amazing team.

5 out of 5 Stars
Would Recommend

I have used Veterans United multiple times and will continue to use and recommend them with how badass everyone is.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

We appreciate Kyle. He stuck by us when KBHS was really misleading us, he pointed us in the right direction and provided us with real information.

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

What separates Veterans United from the rest is the level of Customer service and professionalism. Being a Veteran it opens up alot of doors when it comes to leanders and i was very shocked to say the least how the poor quality of Customer service i was receiving from other Major leanders.. especially ones you would think would cater to the Veteran community.. with the big ones I was getting the feeling that we were just another number..couldn't always get in touch with the loan officer..got more questions than answers from them that really suprised me since going into this the wife and i had EXCELLENT credit.. With Veterans United i worked with my loan officer from being to end. Any and all questions and concerns were addressed never felt like we were getting the run around..especially in todays market with the high price of homes and especially the rising interest rates were got locked in at the right time to a very good interest rate without any hassle. If any Veteran is in the market for a new Home i would highly recommend giving Veterans United the opportunity to be your next lender.

5 out of 5 Stars
Would Recommend

Very easy and very informative. This was our first home and veterans united was able to help us every step of the way and explain everything in detail

5 out of 5 Stars
Would Recommend

The Veterans United team was exceptionally fast in processing our loan making sure we understood every step of the way. The communication between us and the team was quick in response. They made us feel safe and like family through the process. We will always choose and recommend Veterans United.

5 out of 5 Stars
Would Recommend

While Alea did play a major role in this process let’s not forget about the rest of the team that did not miss a beat and showed the same enthusiasm for my family and assisting us on this journey. Thank you, Brandi! Over the course of a year Brandi provided check ins with me and answered questions I had that made me feel confident I was ready to buy a home. Keagen was quick and decisive getting all parties on the same page to complete a very time sensitive closing date after I switched from a different lender that seemed to be a better deal for my family initially. Thank you Keagan for supporting us throughout this process. Brian was awesome as well, providing me with utility service information that made my move in process quick and painless. I was able to be in my home with all utilities within 5 days so thank you Brian. I was recommended an insurance broker that was able to get me quality insurance. This made shopping around easier since many places were giving really high premiums due to the proximity of my home to a large body of water. Matt was able to walk me through the insurance quote and explain what things would be covered. Everyone played a role in this process and helped me learn so much along the way. I’ve heard many horsey stories from others and their home buying experience, but My VU Team has made it painless. I truly appreciated working with every single one of you. Thank you so much and I’ll be recommending you to any and all of my friends/family.

5 out of 5 Stars
Would Recommend

This team could have let me go due to my situation but they decided to understand my situation, research and assist me in successfully purchasing my home!They need a PROMOTION or recognition for the work they put in day in and day out.

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5 out of 5 Stars
Would Recommend

VU is the way to go when purchasing a new home, stress free and fast.

5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

Our loan specialist Joseph was extremely quick to respond after our first inquiry. From there, he was very reassuring and accurate with the information regarding our loan such as rates and time lines. I would highly recommend Veterans United as they are much more efficient and responsive compared to what we’ve experienced elsewhere.

5 out of 5 Stars
Would Recommend

Veterans United is a great company to work with. Sometimes applying for a loan is very complex with all of the forms and information. The system they use is user friendly and the staff can help walk you through any issue or question.

5 out of 5 Stars
Would Recommend

I would highly recommend Joseph and Veterans United for your next home purchase. I felt like they were in my corner the whole time. I have purchased a few houses before and never had a loan specialist go to the signing and ensure everything was how it was supposed to be. Outstanding job!!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

My experience working with Veterans United has been awesome a very positive branch to work with in buying a home. If ever I need another place I will use Veterans United again.

More Reviews

See all 1,027 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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