Jessie Shawna and Andrew were excellent! We’ve always had the best experience with Veterans United, but they went above and beyond this time.
Veterans United Was absolutely amazing from start to finish. When we first applied for this loan we weren’t quite there yet with our credit. Instead of being told no like we were several times in the past with other lenders, vets United Went above and Beyond and put us in contact with our credit consultant Charlie. He told us exactly what we needed to do in order to get our credit where it needed to be and within no time we were ready to talk to our loan officer! Darin was amazing And also went above and beyond to get us preapproved and helped us through the entire loan process. Morgan was our Loan coordinator and she was absolutely amazing! She answered every single one of our questions on a day-to-day basis And made this entire process smooth and very stress free! Kohlie was Our concierge she was very informative and very friendly! We are very grateful for our entire loan team. Veterans United made my Husband and I feel so appreciated for his service. I would absolutely recommend veterans United to any veteran looking to buy a home! We will absolutely be passing on the word to friends! Thank you so much Veterans United, for making our home owning dreams become a reality!
Veterans United made the entire process incredibly smooth. Everything was straightforward, the communication was clear, and uploading documents online was quick and easy. From pre-approval to closing, they kept everything organized and stress-free. I’m completely satisfied with the experience and would absolutely use them again.
Veterans stays with you every step of the way from start to finish making sure everything that needs to be done in the whole process of buying a home All information is processed helping you through every step of the way outstanding great job
Recently utilized my VA Benefits to purchase a home and decided to let Veterans United carry the ball. I never regretted the decision one step along the way, they exceeded my expectations.From initial contact to funding I always felt well informed and like everyone I interacted with were on top their game.It’s a business, but they are very good at what they do. Highly recommend any veteran looking to purchase a home to talk to Veterans United about how they might be able to service you.
The team was very professional and gave great advice and pointers throughout the whole process.
Dustin at Veterans United is basically the MVP of my entire homebuying saga.Listen… the VA loan process had me ready to crawl under a table and live there. But Dustin? Dude swooped in like, “Relax, I got this,” and then actually did have it.He answered my million questions without making me feel like an unhinged raccoon rifling through loan documents. He explained everything in normal human words, kept me updated before my brain even had time to spiral, and somehow made the whole thing feel doable instead of doom-y.Anytime something popped up, he handled it faster than my kids ignore chores. He stayed calm, organized, and on top of every detail while I was over here fighting paperwork like it was a final boss battle.If you want someone who genuinely cares, communicates like a champ, and won’t let you drown in VA loan nonsense, Dustin is your guy. I’d recommend him to literally anyone. Absolute rockstar.
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From start to finish the process was fast, sometimes chaotic, but manageable.
From the moment of seeing a home to close was about 30-40 days. Highly recommend VU.
I wanted to roll my closing costs into the loan. No one helped me, and I was unable to do it. I ended up paying out of pocket for this. I would not recommend you to any of my vet buddies because of this.
Response from Veterans United
Hi Robert,
I’m really sorry to hear how frustrating this experience was, especially when you were hoping to roll your closing costs into the loan. I can understand how disappointing it must have been to end up paying those expenses out of pocket. That’s not the kind of outcome we want for any of our veterans.
If able I would love our advocate team to have the chance to take a closer look at your file and go over what happened. When you have a moment, please reach out at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time.
Veterans United loan teams are outstanding! So outstanding that the title company dude was like, Dang these guys took really good care of you!
Very professional
Chris Porter was an absolute stud. Donna was lazy, slow, didn't communicate ever and almost talked the deal multiple times due to miss poor work ethic. At multiple times in the 8.5 months it took to close; Donna would be unresponsive for weeks and as a result we had to redo paperwork after paperwork. Would not recommend!
Response from Veterans United
Hey Nathan,
I really appreciate you sharing your feedback and giving a shoutout to Chris for the great work he did. I’m truly sorry to hear that the rest of your experience was such a struggle. Going through an 8-month process with long stretches of unresponsiveness sounds incredibly frustrating, and I can understand why you’d feel disappointed after putting so much time and effort into this.
We never want communication gaps or delays to cause extra stress, and your feedback helps us see where we can do better to keep every part of the loan process moving smoothly. My Client Advocate team would really like the chance to learn more about what happened and address your concerns directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
Mr Drew T was an absolute delight to work with from the start! Professional, timely and just a joy to talk to! I can’t say enough thank you enough for making my first home buying experience as seamless as worry free on my end!
Very helpful and knowledgeable.
We needed a place to be near our grandchildren and help with showing them "how". The home we found was just right with plenty of room. Thanks VU we got started right away.
Whitney has been great to work with and made the process extremely easy and I had zero stress during the process
The folks at Veteran’s United are simply phenomenal. That’s all that needs to be said.
Had a short closing and they helped make everything go by very smoothly and as stress free as possible. Everyone communicated very well.
