Great company! Very professional and walked me through the home buying process with ease !
Veterans United made the entire process so easy. It was such a wonderful experience.
This whole process from start to finish was made SO much easier and at no time did I not know what to expect or what was expected of me.
No need to shop around, Veterans United is a worry free company to use when you want your home! We felt like family by the time of the final underwriting process arrived. Such a great group of people to have handle such an important financial task.
My loan was small and ultimately throughout the loan process we did not feel that our loan was worth the loan team' time. We (myself and my realtor's team) were constantly having to reach out, often multiple times to obtain updates. The team would provide an estimated close date and that day would come and go without an update.My loan officer in particular was not great regarding follow-up for things that actually impacted payment. My loan was impounded despite the fact that I was asked to put 25% down, instead of 20% When I asked whether we could remove the taxes and insurance from the monthly payment, my loan officer said he could probably have them waived, but there was never follow-up and in the end the loan was impounded. Frustrating experience. I am told that Veterans United is overall very good and that my experience may be limited to my particular team.
Response from Veterans United
Hey Michael,
I’m really sorry to hear that your experience left you feeling like your loan didn’t receive the attention it deserved. I can understand how discouraging it must have been to have to keep reaching out for updates and to see closing dates pass without communication. You should never feel overlooked—no matter the size of your loan.
We always want every borrower to feel valued and informed throughout the process, and I’m sorry that wasn’t your experience this time. Your feedback helps us see where we can do better, especially when it comes to timely follow-up and clear communication around payment details. I’d really like for my Client Advocate team to review your experience and make sure your concerns are fully understood. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
The whole team was very helpful.
The veterans united team has been extremely helpful. They walked me through every step all the way up to closing. I couldn't have purchased my home if it wasnt for such an amazing group of people.
Using Veterans United was easily the best decision we could have made during our home buying process. Everything was stream-lined and their interface online was user friendly and fool-proof. 10/10 recommend to anyone who has the opportunity to use their services!
Excellent experience start to finish! Bill and his team, as well as our realtor, Jenn, were fantastic!
Veterans United has continued to be there for us and have done exactly as they said they would from the start. I would 100% recommend Veterans United.
Jerry and his team were outstanding throughout the whole process. Highly recommend.
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What a great team. They were all very helpful and quick to respond. They made the process very easy.
Fast and Easy
Great overall. Your moving site did not do much for us. It brought up United Van Lines after filling out the information but then said United doesn't do instate moves and someone would call. Did not receive any calls that I'm Aware of.
All involved were great helpful and very professional. I
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
Painless, completely painless
Great team. Had a wonderful time
Matt and the team were easy to work with and made the process pretty painless. I have and will continue to recommend them to other veterans.
