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San Antonio, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

1,345

Total Customer Reviews

99.2%

Would Recommend Veterans United to Friends and Family

4.9 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
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Showing all 523 Army service member home purchase loan reviews

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5 out of 5 Stars
Would Recommend

There is nothing I say about Joseph Sepulveda and His team that would do them justice. It wasnt a lender to customer experience, it was a friendship in the making.
Thank you guys for making our home buying experience seem straight forward and effortless.

5 out of 5 Stars
Would Recommend

Even though my closing was severely delayed there was no fault lying on VU. My team did everything they could do to get the difficult situation resolved so that we could close. I’ve had nothing but good experiences with VU (x3) and would use them again and recommend the to anyone looking for a VA loan.

5 out of 5 Stars
Would Recommend

He was on top of things before I even mentioned it. His dedication to our closing was superior. He was kind, and helped me get through something that I thought was going to be stressful, but thanks to him and his team, it was not.

5 out of 5 Stars
Would Recommend

My experience was 10/10, would recommend! The whole team went above and beyond to make my first home buying experience a great one.

5 out of 5 Stars
Would Recommend

Everyone on the team was fantastic. Extremely helpful, knowledgeable and timely with helping us purchase our first home.

5 out of 5 Stars
Would Recommend

Joseph and the entire team at this branch have been the best group I’ve ever worked with in a home buying process.

4.5 out of 5 Stars
Would Recommend

Good, however, I don’t know who I make my payments to or my account number!

5 out of 5 Stars
Would Recommend

Joseph and his team (Alyssa, Allie, & Mikela) were outstanding from beginning to end. The calls, follow ups and MyVU user experience made this transaction seamless. Thank you to VU and the team.

5 out of 5 Stars
Would Recommend

The San Antonio Veterans United team, John, Keagan, and Mikaela delivered an exceptional experience from start to finish. They were proactive, transparent, and incredibly supportive throughout the entire process. Every question was answered quickly, every step was explained clearly, and I always felt like their top priority. Their teamwork, communication, and genuine care for veterans truly set them apart. Highly recommend.

5 out of 5 Stars
Would Recommend

Everyone was one at VU was great . They really try to maximize your your loan to your benefit all the way through. They make it fairly quick and painless. Their app has a to do list which makes things very helpful.
To Kyle and Keagen you guys are the best thank you for everything!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Everyone was so nice and professional. Awesome home buying experience.

5 out of 5 Stars
Would Recommend

Working with Veterans United made this entire experience exceptional from beginning to end. Having someone dedicated to guiding me through every step took so much stress off my shoulders and turned what could have been overwhelming into something smooth and even enjoyable. They handled everything—from coordinating procedures and answering my countless questions to managing the details behind the scenes. They were always available, incredibly knowledgeable, and truly invested in helping me find the right home, not just any home..

5 out of 5 Stars
Would Recommend

Miguel was incredible to work with! As a first-time homebuyer, I had plenty of questions, and he made the entire process feel smooth, clear, and manageable from start to finish. He was knowledgeable, responsive, and truly went above and beyond, even matching or beating a competitive offer from another lender. You can tell he genuinely cares about the families he serves and wants the best possible outcome for them. I would absolutely recommend him to any military family looking to buy a home.Alyssa was equally amazing, especially as we moved through underwriting. She was warm, responsive, and kept us in the loop through every stage of the process. Her communication and support made such a difference. Even though I do not know everyone by name, I’m so grateful for the entire team working behind the scenes to make the process feel smooth and supported. The whole experience felt like we were truly taken care of every step of the way.

5 out of 5 Stars
Would Recommend

I would like to take a moment to sincerely thank the entire team at Veterans United for their outstanding support throughout my home loan process. From beginning to end, the experience was smooth, professional, and very well organized.Joseph, Keagan, Alyssa, Tammy, Jasin and others that I didn't mentioned demonstrated exceptional work ethics and were extremely helpful every step of the way. Their knowledge, patience, and willingness to answer every question gave me confidence throughout the entire process. They made what could have been a stressful experience feel manageable and straightforward.I truly appreciate the dedication and professionalism each of them showed. Their teamwork and commitment to helping veterans is clearly evident.I highly recommend Veterans United 10 out of 10 to all of my brothers and sisters in arms who are looking to purchase a home. Thank you again for your service to those who have served.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Excellent. Above expectations. Closed houses before but this was the best experience by far. Kyle and his team went above and beyond. He was present until the end. Big thanks to all.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Ashley, Kyle, and Alyssa were very helpful and easy to work with. My experience with them was nothing but great. I would recommend them to anyone.

5 out of 5 Stars
Would Recommend

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4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

From start to close the team that was assigned to me was very patient and encouraging and always understood the situation that I was in with my wife in the end it was 10 out of 10 would recommend and use again for another loan

5 out of 5 Stars
Would Recommend

Some if not the best communication when it comes to buying a house through specifically joseph S. and Amanda M. Thier team is amazing when I comes to urgency, professionalism, and a actual care for me to be a homeowner

5 out of 5 Stars
Would Recommend

They went above and beyond what I expected! I can not express enough the quality, professionalism, and personable they are. Kyle and Keagon were with me throughout the whole process. Any questions I had they were able to explain in way I was able to understand.
If I could I would buy another house through them!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

They were very welcoming. Listened to what we were looking for and helped us understand the process.

More Reviews

See all 1,345 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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