The staff at veterans united were very helpful and did the best they could with most of our circumstances. Our listing agent who helped sell our home and buy our new home definitely had a few slip ups 1) being that the things that were verbally agreed upon during our walk through of the home did not get written into our contract which having to purchase new equipment that was verbally agreed would come with the home definitely set us back. And due to the urgency of rushing our signing and closing we were not permitted a final walk through of the home prior to moving in which to say it kindly left us in a bit of a shock, the skirting of the house was broken and torn in several places, a heard of feral cats had made their home under the house and had completely destroyed the insulation and caused a very fowl odor to linger throughout many parts of the house (strong smell of cat urine and old unchanged litter box) pieces of the trim were torn or broke entirely, there was a large gauge in the floor, the master bathroom door is missing, one of the windows in the guest bedroom is broken. And my wife has had to vigorously scrub and clean for several days because the previous owners did not bother to clean anything, and had left multiple piles of discarded metal and wood scraps. Veterans united were unable to provide a moving service in our area due to the rual location and the company we were able to secure originally quoted us $3000 to move everything 88miles and then before pickup jacked the price to more than double and due to their company policy were not able to keep our belongings held for the 3 days from pick up to delivery so instead of taking our belongings from house A and transporting it to house B they literally just returned our belongings to house A and crudely dumped them into the shop so we ultimately ended up having to pay for a moving service we were never provided and had to move all of our belongings by ourselves using a friends horse trailer in multiple trips after closing. Veterans united were very apologetic about the misfortunes we endured however did not offer any kind of compensation or retribution for all of the hardships. I am thankful that they were able to get our loan approved when we honestly didn’t think we had a prayer so cutos to their loan team for getting us approved with no down payment necessary. So in being as fair and honest as I can be an 8/10 is the best I can honestly and genuinely give.
The process was smooth and easy, thanks Veterans United team!
Extremely easy process and very happy I went with yall
Justin Menard and Gretchen Wood were both amazing to work with! They were on top of every detail, stayed in touch with us, always had the answers we needed, kept us apprised of the progress of our loan, and were always knowledgeable and friendly. We loved the personal contact your company provided though these highly competent professionals! So many companies are pushing customers to their websites; we appreciate the ability to talk to real people and know that they care about us. Can't praise you all highly enough.
Ready to see for yourself?
Experience first-hand why 353,780 homeowners give us a perfect score!
I like the over ease of the process and that I can get in contact with someone just by texting.
Excellent service. Keep it simple for people who don't understand a lot. And are always available to answer your questions. ❤️ Pam
We love Veterans United!
This was my first home buy. I was nervous. Those nerves were quickly set aside by the professionalism of veterans united. This was the least stressful thing I have done in a while. I won’t ever go without another home loan company.
As a veteran, you are always weary of the many different lenders out there. The reviews are always hit or miss. My experience with Veterans United was nothing short of fantastic. From start to finish, ALL questions asked, and no run-around. This entire process was as smooth as it could be.
Ready to see for yourself?
Experience first-hand why 353,780 homeowners give us a perfect score!
Veterans United was the best home buying experience I have ever had. They are easy to work with and help you every step of the way. I recommend them to everyone.
You guys did absolutely amazing and I’d love to work with you again on my next home if I’m looking to buy
