My encounter with Eric and Caitlin in processing my loan application to buy a property has nothing but exceptional and stress free. They responded with no delays with all my emails and phone calls from thousands of miles away .., I cannot ask for more efficiency throughout the entire process of applying for a loan to buy a house. Thank you..
I had an outstanding experience with Veteran United. From start to finish, the team was professional, knowledgeable, and truly committed to helping me through the process. They took the time to explain everything clearly, answered all my questions promptly, and made what could have been a stressful situation feel smooth and manageable.
Their dedication to serving veterans is evident in the way they operate—with integrity, respect, and genuine care. I felt supported every step of the way and never rushed or overlooked. If you’re looking for a team that is reliable, efficient, and truly understands veterans’ needs, I highly recommend Veteran United.
Thank you for your excellent service and support!
From opening bid to closing in 23 days. That speaks for itself.
Outstanding refinance experience with Veterans United. Lily was incredible from day one-clear, responsive, and made the entire process easy and stress-free. She kept everything on track and explained each step in a way that built real confidence. Sara was also fantastic, ensuring the closing went smoothly with no surprises. Professional, supportive, and efficient from start to finish. I would absolutely recommend Veterans United to any veteran considering a refinance.
I would not recommend veterans united they do not look out for needs of veterans. I headed out to tobi Clifton several times, but no email, call, text. Back. When i asked questions none where answered. This was the worst decision I have made in life trusting things company with my needs. The services were piss poor id never work with Tobi again I do not want anything to do with Veterans United
Response from Veterans United
Hi Joshua,
I’m really sorry to hear how strongly you feel about your experience. Not getting calls, texts, or emails returned and feeling like your questions went unanswered is incredibly frustrating, especially when you trusted us with something as important as your home loan. That is not the experience I want any Veteran to have.
Your feedback about communication is serious, and I would truly like the opportunity to look into what happened and better understand where we fell short. While I can’t change how this has made you feel, I can listen and make sure your concerns are addressed appropriately.
If you’re willing, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we respond the next business day to messages received after hours.
Sincerely,
Claire S., Client Relations Manager
They pretty much took care of everything for me it was very easy to sit back and allow my team to handle all aspects for me buying my first home.
Kala, and Christina were nothing short of amazing. This is the 4th house purchased between my wife and I. This is the fist time using Veterans United, it was the easiest home buying experience ever.
Highly recommend using Steve Brockman and his team! The positive and consistent communication is what I really needed through this process and it helped immensely. Really happy to work with them.
Very professional. VU had an offer my other two lenders could not beat! This is our first home. My fiancé and I are happy to start our family! #ProudVeteranHomeowner
Some departments are better than others ! I’m very disappointed in some of the people that is helping me !
Clay rose was perfect, kind and God sent for me I thank him from my soul.
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Always on their game..
Jason went above and beyond for us and really was so kind and considerate of our particular situation. He really made every step of our journey so simple to understand and was so patient with us. Couldn't recommend him enough!
Thank you Max, Jill and the rest of the team. I appreciate all your help.
Veteran United representative Mr.Cory was such a great person, took every step with constantly checked on me to see if I need help or if I understand everything correctly given professional advice. I would recommend Cory to all my retired Veteran associates and friends to use Veterans United, request Mr. Cory
Matt LaTorre and the Veterans United Staff have been absolutely phenomenal with customer service from start to finish. Their compassion, diligence, and advocation for me has been nothing short of amazing for me and my two boys. Thank You
Jake and the Veteran's United Team are truly the best!! This is my 3rd time purchasing a home with Jake, I will never go anywhere else. I highly recommend Jake and VU!! Each time has been seamless, zero stress and very pleasant experience. The team is extremely thorough, closing is always a breeze!! Just can't say enough!! Thank you so much!!!
The team made the whole process very easy to understand and were very responsive and helpful throughout the process. Excellent communication. Excellent service.
