My experience with everyone at Veterans United was phenomenal. They made what is usually a stressful home-buying process as smooth and painless as possible. I’ve already recommended them to several friends. Special thanks to Neil, Mallory, and Matt, along with the rest of the team, who were nothing short of fantastic.
Hana and the team were amazing throughout the whole process. Answered all questions I had in a timely manner and provided outstanding guidance along the way. They understand the process and I would highly recommend them. I will use again for any future homebuying needs.
THANKYOU for your services. I very much appreciate it
What an exceptional experience! Top to bottom, beginning to end. Ryan and Co. checked in with me throughout the home buying process. We were near the finish line multiple times and ran into hurdles, but the group was composed and improvised for each unexpected event. I really appreciate and am totally grateful for having such a committed group of people supporting me in purchasing my first home in New York. Thank you Ryan! Thank you Veterans United!
Our team did a great job going through the process!
Your people.Are very professional and on the ball with everything.I like the app and the things to-do list.Keeps me on track of what I need to get accomplished. Always A pleasure doing business with you
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These guys made the process as smooth as possible. They answered questions that arose within a day, usually that day. Because it is a government loan, there is more documents required than a conventional loan.
Jason Lacey was a great loan officer
I had a 10/10 experience with Veterans United, especially Ryan Hauser and his team. As a first-time VA homebuyer, I had a lot of questions throughout the process, and they were incredibly patient, responsive, and professional from start to finish.Ryan always took the time to clearly explain each step — from loan options and rate questions to contract details and timelines. I never felt rushed or left in the dark. Whenever something came up, the team responded quickly and made sure I understood what was happening and what to expect next, which really helped reduce the stress that usually comes with buying a home.What stood out most was how organized and supportive they were. The online portal made document uploads easy, and their communication was consistent the entire time. It truly felt like they were looking out for my best interest and wanted to make sure we made informed decisions, not just fast ones.
My husband and I had an amazing and awesome experience with our Veteran United Home Loans Team. Mr. Kaplan, Mr. Stephenson, and Mr. Jones expertise assisted our family through our First-Time Home buying process. Mr. Tony Stephenson was always available with his knowledge, reassurance, and patience. I definitely will recommend my family and friends to Mr. Stephenson personally. I will always want him on our Homebuying Teams!
They were real great helping me and dealing with my psst
The team i worked with had the upmost respect, and we're available to answer any questions I had in a timely manner 10 out of 10 would buy/sell through veterans United again thank you very much for making this process easy and enjoyable.
Veterans United was great to work with. They offered the most competitive rates and terms and were always there to help.
They went above and beyond to help us close for the house that we wanted
I am not a fan of you immediately selling my loan. I will be telling people to find a company that actually wants them to be their costumer. You do not fully communicate as you should.. I should have went with USAA...
Response from Veterans United
Hey Jesse,
I can understand why it was disappointing to see your loan transferred so soon after closing. I know it can feel like you’re being handed off, but please know you’re still very much part of the Veterans United family. Loan transfers are a normal part of how mortgage servicing works, but that doesn’t change how much we value you and your experience with us.
I’m sorry if our communication during that process left you feeling unheard. That’s not the experience we want for any of our borrowers. I’d really like my advocates to have the chance to look into what happened and see if there’s anything we can do to make things right. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Our team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and we’ll get back to you as soon as possible if you reach out after hours.
The loan team I was given were fantastic. They communicated early and often, and were not only competent, but also personable.
Everyone are so helpful and they are there for you. Thank you Amanda and Greg.
I couldn't have asked for a better experience purchasing our first home, than I experienced with Veteran's United. Jon, Kyle, Jodie, and the entire team were excellent from start to finish. Communication, respect, education, and a genuine care for us during our exciting journey was evident in every step of the process. I can truly say that the customer service that my wife and I received has been top notch - something you wish to see everywhere you go. Thank you Veteran's United for being amazing and for walking us through step-by-step with ease and clarification. Our decision making and our confidence during our first home purchase would not have been as streamlined without you!
