Subject: Heartfelt Thanks for an Outstanding Homebuying ExperienceDear Veterans United Team,I want to extend my sincere gratitude to each of you for the exceptional support and care you provided throughout our homebuying journey. As first-time buyers, my wife Lisa Chacon and I were navigating unfamiliar territory—but thanks to your guidance, we felt informed, supported, and genuinely cared for every step of the way.• Joseph Sepulveda – Your leadership set the tone for the entire process. You were our first point of contact, and your professionalism and clarity helped us build trust from the start.
• Keagan Phipps – Thank you for stepping in as Transaction Coordinator and ensuring everything stayed on track. Your attention to detail and responsiveness made a real difference.
• Mikela Olivo – I know you played an important role behind the scenes as Joseph’s assistant. Your contribution didn’t go unnoticed, and I appreciate your part in the team effort.
• Alyssa Aylor and Sarah Barba – I truly enjoyed our pleasant conversations. Your warmth and professionalism added a personal touch that meant a lot to us.This was more than just a transaction—it was a milestone for our family. You helped us overcome obstacles, kept our numbers within budget, and treated us with the kind of respect and care that’s rare in today’s world. Your communication was excellent, your teamwork seamless, and your commitment to our success deeply appreciated.From the bottom of our hearts, thank you for helping us make this dream a reality.Warm regards,
Erasmo and Lisa Chacon
Thanks to Joseph and his excellent team—Alyssa, Micaela, Keagan, Kyle, and others—we had a truly remarkable experience. As this was our third home purchase, the process was smooth and efficient. Everyone was polite and highly knowledgeable. They matched all other lenders' offers and even went beyond, but ultimately, Joe and his team offered the best solution for our family and helped us find our forever home.
The entire team at Veterans United was amazing. They took care of everything I could have hoped for. Miguel, Alyssa, and Missy were never more than a phone call away. Any questions I had were immediately answered. Whenever I needed help with a part of the home purchase I always had the support I needed. I cannot emphasize enough how helpful they were.
As first time home buyers, my loan officer and loan team made everything very easy to understand, and explained everything if it was unknown during our process, as well as kept us updated as things were either getting done or if they needed to be done, this team took a lot of stress off our shoulders as we made our move and during our home buying process.
This was honestly the best process I've ever had. Joseph, Alyssa and the rest of the team (I can't remember all of the names) are phenomenal. I'm telling other Vet buddies of mine about VU and Joe's team. Truly can't say enough! I'll say this, between my realtor and Joe's team, I felt at ease in letting them do their thing. That might not be a good thing, but I trusted them to do right by me.I will say the negative is the website's message about using cookies won't go away and blocks part of the page. This is even worse on a mobile device.
Absolutely amazing experience! Miguel and Alyssa at Veterans United went above and beyond to make the process of buying my first home smooth, stress-free, and even enjoyable. From start to finish, they were professional, knowledgeable, and always available to answer my questions. Their guidance made everything so much easier to understand, especially for a first-time homebuyer like me. I truly felt supported every step of the way. I honestly wish I could give them a 100 out of 10! Thank you both for helping make this dream a reality.
The VU team was thorough, efficient, courteous, and timely with all my questions and concerns. The VU phone app worked pretty well, which was a nice surprise. Alyssa Aylor was superb as she helped guide me through the process, answering my questions that I had throughout the entire loan process. Five stars for her and her team.Hoo WooCheers
Moved to TX from Michigan! Couldn’t decided between two LO. Decided to go with the Husband of our Relator. BIGGGG MISTAKE. Once we fired them, we contacted Kyle R. We said “Kyle we are 11 days from closing can you keep this on track”? Kyle answered our call at 8:30pm and said YES! He not only made it happen, he did it with CONFIDENCE KINDNESS ASSURANCE CLARITY EASE AND WE CLOSED. Kyle actually had us CTC 4 days earlier then our scheduled closing but we chose to keep original closing date due to Sellers needs! This was a complete mess, unstructured, too many hands in the pot deal with our first Mortgage Company. We prayed and finally my husband said “BABE CALL KYLE I HAVE PEACE IN ALL IUR CONVERSATIONS”! It was a breeze! Kyle even came to our closing with an American Flag. My Husband said “no better gift”! If you use Kyle I swear he will have you at ease and you will close with peace of mind. We will absolutely refer Kyle to all.
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Veterans United was excellent. This is my third home purchase and by far this was the easiest one. Everyone was courteous, knowledgeable and willing to deal with my wife and I for over two years. They completed against other lenders and made the best sense for my family to utilize to secure our forever home.
