Overall, everyone I communicated with was courteous and helpful. I appreciate them assisting me with parts of the process I did not understand as a first-time home buyer.
After being told no on VA loans thru other banks, Veterans United said let us try and they delivered. On top of helping us buy a house with 50% less down payment, they also cut our auto insurance in half.
They were sticklers on a number of items (e.g. a scan of a paper check that clipped off a sliver of one edge had to be rescanned), but overall it couldn't have gone more smoothly.
The only thing I would change about your process is to advertise the actual interest rates rather than the lowest that could be purchased with points, I found that misleading. Everything else was a really good experience.
Proud Air Force veteran and a first-time homeowner. Thank you Veterans United for making the process of purchasing our new home easy and hassle-free. It’s never too late to purchase your first home. The team worked exceptionally well to meet the deadline for closing.
Veterans United made my home-buying process simple and stress-free from start to finish. They truly understand the needs of veterans and go the extra mile to make sure everything is clear and easy to navigate. My loan officer and the entire team were professional, patient, and incredibly supportive every step of the way — always quick to answer questions and explain the details.They treated me with genuine respect and care, not just as a customer but as a veteran. Thanks to them, I was able to use my VA home loan with confidence and close on my home faster than I expected. I highly recommend Veterans United to any fellow service member or veteran looking to buy a home — you’ll be in great hands! 🇺🇸
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Chance was amazing and I appreciate him and his team for incredible effort and going into details. Thank you for making this purchase a great experience.
Great rates, clear communication, easy process. Highly recommend!
What a fun journey to the finish line! Thank you Tony for all the help. I was full of questions and you always had an answer. It was a long journey but so worth the time spent. My family finally has a forever home!
Fantastic service from start to finish. As a first time home buyer the only hiccup I had was not initially aware of the closing cost/cash to close part of the process, but we were able to take a step back and proceed again. Being able to sign and upload documents beforehand made actual closing day appointment take 10 minutes! I'd recommend any first time homebuyers use Veterans United.
It was a little bit hairy at the end. There was some miscommunication between the title company and the loan company and it resulted in a significant backup for moving, and that created an issue with loss of work hours for that day.
Ta’Tianna Thomas was amazing! Answered every call, every question and made this process so easy. It was a challenge because we were on the road and she was a huge help. I was really impressed by her professionalism and also her genuinely caring attitude. I would recommend her to any vet looking for help with a loan.
Billy Jones did an outstanding job taking care of my loan. He stayed on top of it and put in a lot of time making sure everything was done correctly
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They were in constant communication with me and also made sure I understood everything I was signing.
This was the smoothest , least difficult home loan process I have ever experienced. The home loan team at veterans United were professional, clear in their explanation of the process and prompt in their responses to any questions I had.
Great working with Eric and his team. Eric knows his product and there wasn’t a time where if there was a question there wasn’t and answer that proved beneficial. Excellent communication, fast responses and very pleasant to work with.
Veterans United made the home buying process a lot easier for me. Great communication and assistance along the way.
It was such a great experience for us, the whole team did a spectacular job. Our loan officer, Aaron Foster was incredibly patient and helped us to better understand, but our loan coordinator, Melissa Steingrubey really has the patience of Job. Everyone was wonderful, I don't want to forget our Consierge, Deloris Matthew's. You rock girl. Loved working with you all. Thanks so much.
They have do much to offer. Extremely friendly staff.
They did a great job answering any questions I had while also communicating with my realtor
