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San Antonio, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

1,027

Total Customer Reviews

98.9%

Would Recommend Veterans United to Friends and Family

4.9 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 276 Air Force service member reviews from Texas

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5 out of 5 Stars
Would Recommend

Fantastic service all the way through

5 out of 5 Stars
Would Recommend

Everyone we worked with at Veteran's United went above and beyond for us. As first-home buyers they were with us every step of the way to answer every question we had from simple to complex. Thanks to them we were able to purchase our new home worry free before we even moved into the area.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Thankful for my realtor provided Michelle Killian went above and beyond for me!

5 out of 5 Stars
Would Recommend

The whole team (Alea, Bailee & Keagan) were all so respectful, kind and had amazing help & advice to give us throughout our home buying experience. We loved having them during this process and they made it enjoyable and stress free.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I am an out of stated military member, and I am a question person. I will ask questions about EVERYTHING. Not only were all my questions answered quickly and professionally, but they made me feel like asking these questions were normal and that I wasn't a bother. I felt like a part of a family and not like I was buying a house. If I was able to buy another house right now, I would! Just because of how incredible, from cradle to grave, this team is. GREAT JOB EVERYONE!

5 out of 5 Stars
Would Recommend

This is the first time we've bought a house and we couldn't have asked for a better team. They were so helpful every step of the way. I would highly recommend Veterans United to any veteran looking to purchase a home. Thank you everyone!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The entire process was smooth and we had no hiccups or delays. Joseph, Holly and Mikela are great to work with and provided the best customer service I’ve ever received. I will highly recommend them to anyone looking for a home.

2.5 out of 5 Stars

Unfortunately this was the worst experience we've had with the underwriting process. There were multiple instances where things were asked of us that either were unrelated to the purchase of this home or things that our realtor/inspector had never heard of. For example, we needed to provide documentation on a home we no longer own, different documents for our inspection etc. It just felt like there was always a hang up or additional/unnecessary steps. overall, our loan officer Alea was great but it was not a good experience working with this company.

Response from Veterans United

Thank you for your feedback Melanie. Our apologies if the reason for each item requested wasn't thoroughly explained to you. We definitely only ask for items needed to clear underwriting conditions, but occasionally we overlook the importance of explaining the "why" behind an item. If you do have any unanswered questions regarding your recent financing, a member of our Client Advocate Management Team will be happy to assist you with those.

5 out of 5 Stars
Would Recommend
Photo submission from Teddy M.

Working with Vetrans United Home Loans has been a dream come true. Their commitment, professionalism and passion sets them apart from their peers as a Lender that truly cares about it's clients.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Thank you guys for being the best team I could have and always helping me along the way!

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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Jeffery kueker was awesome. Jeff helped run numbers for me so I can stay in a general monthly rate. Jeff cleared up a lot of questions on my part with my first home buying experience. Jeff also gave me some sources I can look into on my own time which was helpful. Thanks for the work Jeff.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Joseph and the team were fantastic! Answered all my questions and helped me understand what was going on throughout the home-buying process. There was no pressure to make any decisions, just gave me the options.

5 out of 5 Stars
Would Recommend

Having a team that knows my situation lets me feel more relaxed in my home buying process. My needs were met by people who cared to help my family succeed in buying our first home!

4.5 out of 5 Stars
Would Recommend

I am very glad that we went with Veterans United to service our home loan. They were the first of several different companies that we inquired with and they ended up being the best option for us. Our loan officer Kyle was there for us the whole way and worked hard to get us the best loan, always coming through to beat any other offers. I definitely recommend Veterans United for anyone looking to make a home purchase!

5 out of 5 Stars
Would Recommend

From the beginning, Veterans United handled this process in a comfortable and professional manner. Our loan officer, Miguel Rosinki, was awesome! We could tell he was very knowledgeable because he explained the process in detail, answered every question, and demonstrated patience throughout. Another member of our team was Brittany Kendall, transaction coordinator, and she was super helpful and very responsive. We felt like their priority for the start until the end. We cannot express how thankful we are for their support.If anyone is looking for home loan experts, look no further than Veterans United. We have no doubt they will treat you right!

5 out of 5 Stars
Would Recommend

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See all 1,027 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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